Restaurante La Catedral — Restaurant in Madrid

Terribly unfriendly. Sad and unfortunate that they treat kind people this way, who are coming to give them business and support. We came late, 4 of us, it was going to be a quick stop for one birthday glass of wine. There were a few tables completely OPEN. They looked unique and also with 4 of us, a table would allow us to talk and see each other. He was extremely rude immediately upon speaking with him. And cut me off and asked “are you eating food” and I said we are only drinking. He pointed to the bar top with stools and said “not eating, then go there” with an aggressive tone and made a gesture to get away from him. I told him we were hoping for one of the tables so we can be together and talk, I said we promise to be less than 15-20 minutes if he could please allow us to be there quickly. He got more rude and said go to the bar. I then asked for a little kindness, explained that it’s my girlfriend’s birthday and we will be fast. He was terrible. He walked away from us and gave us more gestures.

We were very nice and respectful throughout. This was unusual and I would think any business would be ashamed of the behavior of a manager (or any staff) from their business.

If this is what they find acceptable, and how they treat people, I highly suggest avoiding this place and instead give support to a smaller, authentic place that is happy to...

I called and booked a table for two at 4pm and they confirmed the booking. When I arrived they said they were closed. It was after mentioning we had a reservation that they informed us that they were going to close at 4:30pm. Then I overheard an older woman who appeared to be in charge speaking to her colleague trying to refuse us mentioning that they had no bookings ( she was talking in Spanish and I speak English but I understand and speak a bit of Spanish). I spoke to her And confirmed the mobile number I called to book however she kept saying she didn’t remember which was strange because my call with her was only 30 minutes prior to our booking. As we did not feel welcome , we chose to spend our money elsewhere. It would be better if they avoided to take the booking or at the very least informed us the proper working hours. It would have avoided a lot of stress and also time spent...

I love this place. The food is great and the atmosphere is elegant (and even impressive), but the service is lacking.

For example, my father asked for a glass of water with his ice and the hostess argued with us and insisted that ice was not needed because the water was already cold. We had to ask another person for a glass with ice and it was brought right away.

Another example is that the waiter was impatient with my elderly parents. I speak Spanish and could translate, but he was impatient when they needed extra moments to think and choose. At one point, he became impatient waiting for me to translate and started trying to bark things at my parents in an almost incomprehensible English (which only slowed things down because now we had to figure out what he was trying to say in English).

The last time I was in Madrid and ate here, I did not have this poor experience...