Four Seasons Hotel Madrid — Hotel in Madrid

We chose this hotel for its 50th best hotel position in the 2025 list, as madrid has a lot of luxury offerings of brands we equally adore. We gave it 5 stars, as the positives far out weigh the small niggles, so we put the negative into perspective.| |We arrived very late and checked in swiftly, some minor issues around using a chase card (doesn’t have number on) but the front desk were patient and helpful (issue was ours). We were offered a complimentary upgrade as we booked through our our travel consultant and told we could have a 2pm late check out too. So far great!||The room - perfect. Comfortable, spacious and well appointed, great views over the city, soundproofing could have been better but we aren’t light sleepers.||All our usual requests in room were met. Nice looking almond tart in room with three truffles- both of us despise almonds and didn’t touch it (it’s stayed for three days with us). Our safe broke during stay, but was promptly repaired so no issues here, things break.||Unlike so many of our favourite hotels this one gets it right with its F&B offering, breakfast amazing, the team great, loved this, this was the highlight. Weirdly so many hotels mess this area up, the two FS we have visited have been perfect in this area. ||The spa - great, although pool didn’t scream luxury. Perhaps more greenery, some form of changing facilities (we were escorted poolside in our shoes, with signs saying no outdoor shoes, so awkwardly removed them leaving against a wall) and better pool service, one person did give us water, after being there for 20 minutes, seemed to be preoccupied with her phone, perhaps work emails?||Check out really annoyed me, to the point we nearly complained (and we don’t do that lightly), as well as dropping the score for this review, this interaction infuriated us both and one of us is almost never bothered. ||This was our second Four Seasons in 3 months and another two are booked in the next three months. So wound up we nearly called our agent, as we consider moving to the other alternatives in each location. This was based on in our opinion rudeness of the receptionist we had on check out, now with time and perspective, we have stopped this and the memories of FS Madrid remain positive in the whole. Here is what happened:||We were passing the reception at 11/11:30 ish, heading out for the day and asked what is the latest we could stay (we were hoping for an extra hour on the 14:00 we had already been given, cheeky but it just meant we could check out and leave - no baggage store etc). We were met with 12:00, so we obviously said we had already been promised 14:00, but told to check on the day for the possibility of later, so surely 14:00 will still be honoured. ||We were met with “we are full so no we can’t honour that, you need to check out by 12:00”. Many of you will read this (perhaps) and think so what?, but whilst we are lucky enough to stay in such amazing brands, it’s these small moments that really make the difference. To go back on a promise and not apologise if you do, in a meaningful way, to try to make it right, it’s just upsetting. I got the impression the team knew we were unhappy and did try to check all was ok, but we were so annoyed we intended at that moment to walk with our feet and stop using FS for our travels, now calmer, we just put it down to some people have bad days.||That said whilst small to others, this was a huge issue for us, due to the principle . With time passing since check out and perspective we think the hotel is almost perfect in every way, issues happen. 99% of the people we met were perfect in every way and made us...

We chose this hotel for its 50th best hotel position in the 2025 list, as madrid has a lot of luxury offerings of brands we equally adore. We gave it 5 stars, as the positives far out weigh the small niggles, so we put the negative into perspective.| |We arrived very late and checked in swiftly, some minor issues around using a chase card (doesn’t have number on) but the front desk were patient and helpful (issue was ours). We were offered a complimentary upgrade as we booked through our our travel consultant and told we could have a 2pm late check out too. So far great!||The room - perfect. Comfortable, spacious and well appointed, great views over the city, soundproofing could have been better but we aren’t light sleepers.||All our usual requests in room were met. Nice looking almond tart in room with three truffles- both of us despise almonds and didn’t touch it (it’s stayed for three days with us). Our safe broke during stay, but was promptly repaired so no issues here, things break.||Unlike so many of our favourite hotels this one gets it right with its F&B offering, breakfast amazing, the team great, loved this, this was the highlight. Weirdly so many hotels mess this area up, the two FS we have visited have been perfect in this area. ||The spa - great, although pool didn’t scream luxury. Perhaps more greenery, some form of changing facilities (we were escorted poolside in our shoes, with signs saying no outdoor shoes, so awkwardly removed them leaving against a wall) and better pool service, one person did give us water, after being there for 20 minutes, seemed to be preoccupied with her phone, perhaps work emails?||Check out really annoyed me, to the point we nearly complained (and we don’t do that lightly), as well as dropping the score for this review, this interaction infuriated us both and one of us is almost never bothered. ||This was our second Four Seasons in 3 months and another two are booked in the next three months. So wound up we nearly called our agent, as we consider moving to the other alternatives in each location. This was based on in our opinion rudeness of the receptionist we had on check out, now with time and perspective, we have stopped this and the memories of FS Madrid remain positive in the whole. Here is what happened:||We were passing the reception at 11/11:30 ish, heading out for the day and asked what is the latest we could stay (we were hoping for an extra hour on the 14:00 we had already been given, cheeky but it just meant we could check out and leave - no baggage store etc). We were met with 12:00, so we obviously said we had already been promised 14:00, but told to check on the day for the possibility of later, so surely 14:00 will still be honoured. ||We were met with “we are full so no we can’t honour that, you need to check out by 12:00”. Many of you will read this (perhaps) and think so what?, but whilst we are lucky enough to stay in such amazing brands, it’s these small moments that really make the difference. To go back on a promise and not apologise if you do, in a meaningful way, to try to make it right, it’s just upsetting. I got the impression the team knew we were unhappy and did try to check all was ok, but we were so annoyed we intended at that moment to walk with our feet and stop using FS for our travels, now calmer, we just put it down to some people have bad days.||That said whilst small to others, this was a huge issue for us, due to the principle . With time passing since check out and perspective we think the hotel is almost perfect in every way, issues happen. 99% of the people we met were perfect in every way and made us...

In May, 2025, my daughter and I enjoyed a fun-filled fabulous vacay at the Four Seasons Madrid. From the moment, Oscar, the driver graciously greeted us at the airport and safely transported us to one of the most gorgeous, refined Four Seasons in Europe, we were floating on cloud nine, viewing all the centuries of historic architecture and Spanish flavor through the city streets as Oscar shared interesting facts and points of interest about his beloved capital of Spain, Madrid.||Upon arrival at this luxury 5-star hotel located in the heart of Madrid, we were warmly welcomed by Tomas, the top hat Bell Captain who handled our luggage and politely escorted us to the front desk where the hard working and caring staff greeted us with a delicious cocktail as they vigorously handled our smooth check-in process. Within a very reasonable time, our beautiful spacious room, overlooking the quaint city streets and decorated with a bouquet of Happy Birthday balloons for me along with a decadent dessert, soon became our home away from home in historic Madrid. From day one, from the front desk to the concierge team, to housekeeping, hotel drivers and bell hops; every part of our stay was “first class” hospitality, generosity and accommodations. I must recognize Claudio of the Concierge Desk who recommended and reserved Spanish dining at its best, from the traditional tapas bar to the most scrumptious paella in Madrid. Moreover, our sightseeing tours and places of interest were all rubber-stamped by the concierge desk.||I would be remiss if I did not share our delightful mornings and early evenings spent over scrumptious breakfast and by sunset, we enjoyed our favorite cocktails while snacking on Spain’s renowned olives and nuts, all at the Dani Brasserie Bar/Restaurant on the gorgeous rooftop terrace. Like all aspects of the Four Seasons, the hosts, servers and bartenders were all “exceptional”. ||In sum, words can’t fully describe our amazing stay at the Four Seasons Hotel in Madrid, Spain. You simply need to visit the Four Seasons Hotel in Madrid during any season of the...