Restaurante La Taurina — Restaurant in Madrid

WORST CUSTOMER SERVICES IN MY LIFE

I have been to restaurants ranging from 5 euros to 300 euros across Europe, Latin America, and the USA, and I have NEVER been treated as badly as I was treated at this restaurant. The service was terrible — the man looked at me very badly, treated me horribly, and they didn’t even give me plates or napkins. When they brought the bread, they just placed it directly on the table without plates.

You could only pay with cash because the card machines weren’t working. Since I didn’t have much cash, we ordered 2 burgers and 2 glasses of water (which already cost 31 euros). I asked the waiter to bring me a glass of water, and he said I couldn’t ask for water because we were in a restaurant and had ordered 2 burgers, and they refused to bring the water. I even had to ask for napkins, begging them to please bring some. Terrible treatment, horrible service from a waiter who clearly hated his life. What I choose to order and drink is none of his business, especially when payment could only be made in cash. The service was truly appalling — at the very least, they...

It's quite expensive place but food is delicious!

Service was a bit slow, even when the place wasn't busy at that time, we had to wait a bit to order the food, two waiters were walking around doing nothing and I had to catch the eye contact with one of them to attract them to approach us. After that the everything was running smoothly.

The waiter that was serving us, was very friendly and was speaking English. (Not sure if the other two girls knew English) I read that in few different restaurants/tapas bars customers had problems when they ordered in English as then they received not what they wanted, so everywhere and also in here when we were ordering the food we tried to read the names in Spanish (we made the waiter laugh- I guess our Spanish wasn't muy buen 😆)

The interior is...

Food ⭐️⭐️⭐️ Service ⭐️⭐️

The Spanish ham was very good, but it would have been better if the bread of the sandwich had at least some olive oil in it. Or they could bring some olive oil in case you want to add it to the bread yourself.

The cod croquettes were very bitter. I don’t know what it was. Some kind of endives? They didn’t taste bad, but it was strange.

The service wasn’t very good. We were at the entrance so at least one of the waiters was getting in and out constantly, but there was never eye contact with us. We had asked for the bill almost 30 minutes ago to another waiter who replied “1 second” but never came back. Anyway, all the interactions were...