The service here is terrible and the manager (male with a bald head) has zero customer service skills. There is no warm welcome, no smile, no enthusiasm NOTHING! Yes, it can be a high pressured environment but if you can't even smile and show some warmth then this is not the line of work for you.
I can see how busy they are, and the girls are working extremely hard. They move around like they are on roller-skates.
I had an issue with black pepper grinder not working...I tried to get their attention meanwhile my food is getting cold. I got up from my table to approach the manager...told him it wasn't working and he reacted with annoyance and grabbed one from another table in a very hostile way and put it down firmly on my table. No acknowledgement, no apology, no eye contact...his seems to be at his limit and consequently, it shows in his behaviour and lack of warmth to customers.
I also had an issue with the fresh orange juice. It had no taste and appeared to be watered down. I asked about this and the manager said its because of the ice...but it did not have ice in it because I ordered it without ice ...he then said I needed to stir it...I told him of course I stirred it! Ridiculous telling me as an adult to stir - I have been drinking OJ for nearly 50yrs!
No-one comes to check if everything is ok or if you need something else. It took a further 35mins to ask for the bill, at the same time to ask about the OJ...he was upset and dismissive that I asked if it was watered down...he said 'that's how our OJ is' and he will take it off the bill...he went away...another 15mins went by and STILL no bill...now its 50mins since I finished eating...I then had to get the attention of one of the girls...she didn't removed the OJ as he failed to tell her...another 10mins later...the bill came. Insane waiting over 1hr for the bill!!!
While I was here I saw many frustrated people waiting for menus, waiting for orders to be taken, for their bill and one couple got up and walked out as they were sat waiting for menus for quite some time.
Better management needed, and more staff for a busy place. No issues with the girls - they are welcoming and very polite, and should be better supported.
Food - Shakshuka was tasty, coffee was nice & they warmed the milk. Beautiful and tastefully decorated venue, great vibe and music... reasonable prices for the location by the marina.
That said, I won't return because of the rude, unfriendly and poor service here from the manager. Shame as the menu had good options and it has so...
Read moreReview for Leone in Marbella
Leone in Marbella is truly a gem! We recently enjoyed a fantastic evening here with three families and a group of children of various ages, and everything was perfectly arranged.
The service is outstanding; the staff is friendly, attentive, and went above and beyond to make sure we had everything we needed. They also made an extra effort to keep the children entertained, allowing us as parents to fully relax. The restaurant is spacious, so even with a large group, it never felt crowded. The kids could move around freely without disturbing anyone else, which was a huge plus.
The food was exceptional, with carefully prepared dishes that clearly reflected passion and attention to detail. From the fresh ingredients to the refined flavors—every bite was a delight! The location completes the experience: Leone is set in a beautiful spot in Marbella, and you feel like you’re on holiday the moment you step inside.
We have been here multiple times, and it’s always a pleasure. Once again, Leone has exceeded our expectations, and we will undoubtedly return. Highly recommended for anyone seeking a luxurious, relaxed dining experience...
Read moreI choose this place to have a dinner with my sister as its my birthday last week,the place was amazing the food was so good and we enjoyed but there was this waitress long blonde hair not really sure from is she from but she’s kinda racist!imagine we paid the bills already and i leave the tip usually when i dine in any restaurant and right after we left she was chasing us and just said the we need to pay our bills its kinda rude because she wasnt actually assigned waitress in our table.So we were shock my sister told her that we paid already and she went inside just to show her that we paid already.She doesnt even ask her colleagues if we paid or not and its not our way to run away from our bills. The waitress who assigned in our table was so kind but she is not !I should consider her as a racist cuz she ddnt do that in other customer just only with us.Well...
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