El Puente — Restaurant in Palma

Honestly, WOW!

During a recent chilly and drizzly day in Mallorca, I found myself wandering near the hotel I was staying at, when El Puente caught my eye with a promise of "Hot Chocolate" to take away.

The weather made the prospect of a warm drink irresistible. As I approached, the presumed proprietor greeted me with a smile so warm it almost made the hot chocolate redundant. In an unexpected turn of events, she confessed that she couldn't sell me their hot chocolate as it was, in her opinion, terrible. True to her word, she offered a sample to confirm her verdict, and indeed, it left much to be desired. However, her honesty and the shared laughter over the mishap made the visit memorable.

Promising to return the next day as she assured a better batch, I kept my word. Although she wasn't there, a young Filipino staff member greeted me this time, allowing me another taste. It was, as promised, wonderful. With a cup of perfectly crafted hot chocolate in hand, I continued down the street, feeling a sense of warmth that went beyond just the physical.

El Puente, through this simple interaction, demonstrated an exceptional level of customer service that was both genuine and delightful.

It's rare to encounter such candid honesty in the service industry, paired with the commitment to quality and customer satisfaction. This experience, though fleeting, stands out as a favorite over the past year, making El Puente a memorable stop in Mallorca for anyone seeking warmth in a cup and a smile that stays with you long after.

Rating: 10/10 for a masterclass in customer service that truly warms the heart,...

Had a late lunch here and all in all a good nice spot. First of all, massive plus for the big Coca Cola, seems to be rare to find these nowadays but always a good sign. The waitress was super kind towards me, greeting and addressing me as “sir” and was very proper in all of her suggestions, never caught here name but was very nice.

The food didn’t take too long and were pretty big in portion. I had the beef and foie gras cannelloni along with the jamon iberico croquettes. The flavour of the beef and foie was nice but was drenched by the amount of cheese the is piled up on top. It was a bit overwhelming but luckily, as mentioned earlier, the meat flavour was good. The croquettes also had an okey flavour, a bit too much béchamel for my flavour but nice crunch on the outside.

Since I was there late afternoon the service was super quick, but I’m guessing that the noise of the cars would be less noticeable if more people were there. But this is nothing too extreme, the outside terrace is really comfortable and the umbrellas make it cozy. Besides this I was overall content with my experience here and would actually like to come back to try the paella, hopefully I would enjoy that more.

All in all, I would come back, but probably for a dinner...

I really want to like this place , the food is excellent but the service is horrible we arrive in town today and pick this place to eat as soon we got there a lady very rude told is to sit outside because it was no sit available inside and it was porting badly , so much rain and very cold . So we order the food came no one for 30 minutes never ask how was everything and if we needed anything. So 2 guys came approach the waitress and gave her a kiss them went inside to sit I decided to use the bathroom before I left the whole entire place was empty only the 2 guys was sitting. That’s very un human what this people did we was there for a hour and got wet the whole time we was there . Who ever is in charge of this place need to take actions because food so go and people so rude will bring this place down . Very bad experience we came...