Al Ayoun Sunset Ibiza — Restaurant in Sant Antoni de Portmany

The venue initially appeared attractive, and we were invited in by a security staff member who mentioned a cocktail promotion—two of the same cocktails (either a Porn Star Martini or an Espresso Martini) at a discounted price. We decided to try it and ordered two Porn Star Martinis and one Piña Colada.

Unfortunately, the cocktails were of very poor quality. The Piña Colada consisted mostly of ice, water, and a small amount of milk, lacking both flavor and texture. The Porn Star Martinis were similarly disappointing, tasting more like diluted juice than a proper cocktail. They were served with an inexpensive, pink sparkling wine that didn’t complement the drink, and the presentation left much to be desired.

Given the low quality of the drinks, we chose not to consume them and explained the situation politely to our server. She apologized, and we left the restaurant. However, shortly after, a hostess approached us outside the venue, accusing us of not paying the bill and raising her voice. When we attempted to explain that we had spoken with the waitress, the situation escalated. A manager then arrived and also began shouting, threatening to call the police.

To avoid further conflict, we returned to settle the bill. During the conversation, the manager asked where we were from and, upon hearing our answer, made a dismissive remark suggesting that people from our country wouldn’t know what good cocktails taste like. This comment came across as xenophobic and highly unprofessional.

Overall, the experience was extremely disappointing—not only due to the poor quality of the beverages but also because of the aggressive, emotionally charged, and unprofessional behavior of the staff, including the manager, hostess, and security personnel. It was, regrettably, one of the most negative experiences we’ve had...

I rarely leave negative reviews, but this experience was so unacceptable I feel obligated to warn others.

We visited this restaurant drawn by its beautiful view. We ordered cocktails, expecting to enjoy a relaxing evening. Unfortunately, the drinks were absolutely undrinkable - they smelled and tasted like they were made with the cheapest, possibly unsafe ingredients. Genuinely concerning, as it felt like something that could make someone sick.

We politely informed the waitress that we could not drink them and that we would be leaving. She was understanding and apologized. We left calmly.

However, moments later, the manager came running after us, screaming in the street that we hadn't paid. We tried to explain the situation, but instead of listening, he shouted at us, threatened to call the police, and insulted us, making derogatory comments about where we’re from. This all happened publicly, causing an embarrassing scene in front of other customers and passersby.

This was by far the worst customer service I’ve ever experienced. Unprofessional, aggressive, and outright disrespectful behavior from management. No matter how good the view is, no place that treats its guests this way deserves your business.

Do yourself a favor -...

I don’t often leave reviews at all, never mind bad ones, but this is one I feel has to be shared.

You get pulled in by the lovely views and scenic location. The food is pricey, but that’s to be expected of the area.

We sat down at tables wayyy too high (I’m 6”2, so god help my 5”6 girlfriend). They didn’t even have any menus, you had to scan a QR code and use your phone, which for a pretty premium restaurant is ridiculous.

We ordered two pornstar martinis, which were ok at best and then their €60 mixed tapas, which we were incredibly excited for.

You don’t expect LOADS of food when it’s tapas, but this was just pitiful. It had (for 2 people to share): 2 sad, dry chicken wings, 2 king prawns, 3 mozzarella dippers, hummus with 1 carrot stick and 1 cucumber stick each😂, some grilled peppers, and some rubber pellet calamari.

It then took 25 minutes from deciding we were finished to getting a waiter’s attention so we could get the bill.

We will NEVER be returning to this restaurant. You accept you’re paying relatively high prices for good quality and then get food and service a 5 year old could...