DDL Boutique

I am very sad to leave such a comment. This place was my favorite in Valencia for a long time. But when the place that serves food doesn't take care of higiene, you can't keep silent. Today while having my breakfast here, I didn't find any soap in any of 2 bathrooms. I kindly asked the 1st employee to bring me one. I don't think I asked something specifical. It is a very basic request I think. I am also sure that any institution that works with the food is obligated to have a soap in the bathroom. Well, the first girl told me "will come back with the soap". Waiting for her, I was really surprised that she came back to the kitchen without telling me anything. I asked about the same to the 2nd girl. The situation repeated!!! I was really shocked and after waiting for the soap around 15 min (you can go to the closest shop and buy a soap for 80 cents!!!) I asked the same to the 3rd girl, adding the claim form (hoja de reclamación). The last girl solved my necessity of soap with the SOAP from the KITCHEN!!! So it is very obvious the whole place didn't have the soap from the opening in the morning. My question is WITH WHAT DO EMPLOYEES THAT TOUCH OUR FOOD wash there hands??? They are also humans that need to visit bathroom!!! They were ignoring to give me the claim form for more than 40 min. After contacting them on fb they brought one. After filling it in, I was never explained that I need to have my copy of it. So I guess they were planning to throw it away. They did not sign the form in front of me either. I did not know all these details since it was my first official claim. Fortunately I took a picture of it and I will check it with authorities of Valencia. It is a real shame and disappointment that people that work with food don't understand something so basic as the necessity of the soap. They neither know anything about customer service and respect. I was not asked any apologies, on reverse, they blocked me on Facebook. I understand that we all can have some mistakes but I think it is very important to acknowledge your mistakes and have a respectful conversation with your customers. What a shame, Dulce de leche!