Popeyes Famous Louisiana Chicken — Restaurant in Valencia

I often buy things in this store, and in general I like it. But today I bought something on Uber. I waited for a long time and didn't receive it. The order is shown as completed.

I called the store and asked when I could get the food. The person who answered the phone said, I will check it for you, then hung up the phone, and hung up the phone! What kind of attitude is this?

I called again, but this person answered the call again. She said the store was closed. It was 9:30. She was unwilling to help me and asked me to contact Uber, but this time it was delivered in the store.

There have been similar things before. I called and the clerk kept apologizing to me and tried to help me. This time I called for help, and she hung up my phone? hang up the phone? ? ? ?

Is it my fault that I didn't receive the takeaway? I waited for more than an hour. Did I do something wrong?

Up to now, no one has contacted me, and I will not eat it again. Make...

So the biggest challenge this place has is just a lack of pride in what they produce. It seems that their general model is "Meh, good enough."

For example. The chicken sandwiches always seem to be juuust undercooked. Even the breading still has a "breading" color and texture to it, and the chicken isn't really hot all the way through.

Another example, I ordered a BBQ chicken sandwich. All of the sauce, and all three pickle slices were in the very center, stacked on top of each other.

When it doesn't really require the staff to work any hatder to put out a better, is when I get frustrated.

After 4 visits, at this price point, I won't...

Esta es nuestra segunda visita al Popeye de la Alameda (Valencia) , decidimos darles otra oportunidad después de una experiencia realmente desagradable la primera vez. Sin embargo, lamentablemente, nuestra segunda visita ha resultado ser aún peor y nos ha dejado extremadamente decepcionados.

Desde el momento en que entramos, notamos una actitud desagradable por parte del personal. Nos trataron mal en repetidas ocasiones, y su falta de cortesía y amabilidad fue evidente, sobre todo por parte del encargado. No solo nos hicieron sentir incómodos, sino que también nos hablaron de manera inapropiada, lo cual es inaceptable en cualquier establecimiento.

La gota que colmó el vaso fue cuando solicitamos el libro de reclamaciones para expresar nuestras quejas y preocupaciones. A pesar de nuestra insistencia, el personal ha hecho oídos sordos y no lo han traido, lo cual refleja una clara falta de profesionalidas y respeto hacia los clientes.

Es realmente lamentable que un restaurante, que debería requerir brindar una experiencia agradable y satisfactoria, haya demostrado repetidamente una actitud tan negativa y poco profesional. La falta de atención al cliente y el trato desagradable son aspectos que no se pueden pasar por alto.

Después de esta segunda experiencia, no podemos recomendar este restaurante a otros comensales. Esperamos sinceramente que el establecimiento tome medidas para corregir su servicio al cliente y mejorar su actitud hacia los visitantes. Todos merecemos ser tratados con respeto y amabilidad cuando queremos disfrutar de una comida...