Saona Gran Vía — Restaurant in Valencia

Okay, I'm going to list the positive things first. The ambient is quite nice and the staff don't seem unfriendly, the sangria is very good and cheap(11€ for I think 0,75L) That's about it for the positive things as goes. We sat down, the place was half empty, the waiter comes and asks us if we have a reservation, we say no and he explains that it is okay, but for the next time we should know that a reservation is needed. Okay no big deal yet, I guess we didn't know. They take our order of drinks and when they bring them we want to order food, we weren't particurarly hungry so we just wanted one order of tapas or snacks each. We are then told that that is not posibble as at this time they only offered the classic menu or the tapas menu(eventhough their website offered much more and that information isn't stated anywhere), that means starter, main dish and dessert. Because we weren't that hungry, we politely explained that we will only finish the sangria we ordered, pay and then go and the waiter literally said "no worries". After about 25 mins, the waiter brought us the bill out of nowhere, okay, no big deal again but literally less then 5 mins later he asked if I wanted to pay with cash or card, again out of nowhere, after I paid literally a minute later another waiter came and explained that they are going to need our table in maximum five minutes(we were forced to leave basically). I can only assume that that happened because we only ordered drinks and they wanted to make room for people who would order more. I again state that the information that you have to order a menu isn't stated anywhere and when I told the waiter we will only be staying for drinks, he said, and I quote, "Oh okay no worries". It is a shame since the ambient is pretty nice and the staff isn't rude, but the rules or I guess policly is very dumb since the place is located in the center(a very touristic spot) so I dont understand how they don't think tourists won't get confused. That left a pretty bitter taste and we left in a...

I took my mother to Valencia for the first time (visiting from NYC). When we saw this cute spot, we decided to give it a try. It was a HORRIBLE experience, with the worst customer service ever. The place was completely empty (it was past dinner time), and the waiter asked us for reservations. Since we didn’t have any, he offered to sit us outside in the freezing cold weather (the night of Feb 1st). When I tried reasoning with him, he sat us at a tiny table right by the door and the kitchen/service area. The automatic door kept opening anytime a passerby walked past, so I asked the busboy (who was very nice to us) if I could move my chair to be across from the door instead. When I moved, the waiter was visibly upset and purposely knocked my belongings that were on the side of the chair (breaking my gimbal DJI camera from the impact). I don’t tolerate this kind of passive-aggressive behavior, so I decided to ask for the bill and leave. We only had two glasses of wine, which we ended up chugging to leave this toxic environment ASAP. Of course, I didn’t tip this guy (which is not even a big deal in Europe). On our way out, he dissed us by telling my mom “disgusting”. It took me this long to write this now because it was a very triggering situation. This incident occurred three days before the second anniversary of my brother’s death, and that’s why I took my mother on this trip—to ease our mourning. This experience was so crushing, and the fact that I couldn’t even use my DJI camera on this trip because of him just left me perplexed, to...

First of all the place is nice, but probably more suited for lunch than for dinner ( just regarding the atmosphere and the interior decoration. Reminded me of a nice beach bar) The idea with the menu is nice and for ~14€ (without drinks) it’s really cheap. The potion size was fine and enough. Other than that the taste wasn’t really good.

The starters e.g. we’re almost all deep fried and super fatty. The oil didn’t taste fresh and for my taste you can only ruin healthy and delicious things when you fry them ( artichokes and eggplants). It was just super fatty and you couldn’t even taste the real vegetable anymore.

The main dish was cold. Well part of it. The mushrooms were ok, but the egg on top of it was super cold. I really don’t understand how this is even possible. Under the mushrooms and the egg there was some kind of sauce/cream. It reminded me of sauce hollondaise which was just way too heavy and also not matching with the rest of the dish.

The dessert was ok. I had the heavy cream with mango. Nothing...