itamae izakaya — Restaurant in Stockholm

This used to be the best sushi place in Stockholm for years! Haven't been there for a couple years so didn't noticed any differences when ordered. My spicy tuna maki arrived just 5 minutes after which should have been first warning. The look of it was OK. Nothing unexpectedly which was a bit disappointing as all dishes usually have some extra surprise toppings on that give extra ( but subtle) tasting experience. The first bite was an anticlimax. The rice was dry, hard and cold. Almost like the ones you get from ready package in a fridge from grossery store. The tuna was grey in color and tasted nothing. Not even a slight of spiciness.Did I really get what I ordered? Can't believe what happened here! I had to ask the waitress if Adam was still around and girl didn't even know who he was!! I immediately looked it up and it turned out Adam Westergärds moved on to Ramen business. So sad his legacy wasn't cared for! He would never ever let that sushi thingy they served today pass! I have never had problem with the prices been higher than other sushi places as the quality, innovation and presentation always been over the top. The only thing the current owner preserved is the price, the rest probably left along with...

I had a bad (tasted old) piece of sushi (salmon), and thought I'd tell them so that they are aware. Expected response: "Thanks for telling us, we'll give you a new piece, and we'll investigate if there is anything wrong with the pieces." Actual response: "No it must be the sauce, it's ok." Not really reassuring at all, and made me really question if they're interested in what they customers think about their food. Another time, me and my girlfriend asked if we can bring coffee purchased from another store with us and drink to the food we were going to order from them (since they don't have coffee). The answer? "No." All this really makes me question their attitude towards their customers. Not friendly, bad attitude, and not sure about whether they care about the quality of their food (especially considering...

OK sushi, but definitely not worth the somewhat steep price. There are also better places close by.

I also sat outside to wait for the sushi, and had some miso soup as it was out in the open without any signs. The guy from the shop told me later that you have to pay for it. He was nice enough not to ask me to pay afterwards, but I would definitely recommend the owner to set up some signs? Most other places in Stockholm offer Miso to people waiting for their take-away?

Overall, meh experience. Will definitely choose other sushi-restaurants that are closer by...