Qué Rico Bistro (Mexikanisch/Mexican) — Restaurant in Bern

This place was a huge disappointment. First off, there's no table service – you have to go downstairs to order, which isn't clearly indicated. The horchata was sickly sweet and undrinkable, and they refused to exchange it, even though I offered to pay the difference for something else. We’re not buying something from a grocery store or a deli - part of the service industry is wanting to give customers a good experience. The fact that the servers couldn’t care less that the horchata was undrinkable and told me “sorry, you already purchased it” shows how little care they have for the food and drinks they serve let alone the customers in their restaurant.

The nachos were a joke - plastic cheese and no guacamole, despite guac being listed first on the menu and shown in the picture, and they came with chicken, which my vegetarian girlfriend couldn't eat. When we pointed out the missing guacamole, they brought some, but it was awful – super oniony and flavorless. The tacos were terrible, and the tamales were just okay.

Honestly, if you're used to good Mexican food, especially if you're from the US or New York, skip this place. The positive reviews...

If I could give this place more than 5 stars, I would. The food was outstanding—we had nachos, margaritas, mixed taco platters, tamales, and quesadillas, and every single dish was bursting with flavor and made with care. Truly some amazing food!

But what made this experience unforgettable was the owner (or the owner’s son??). He mentioned this was his side gig, but you’d never know it. He was working so hard, totally slammed, but still took the time to chat with us, share tips about the city, and radiate nothing but pure kindness and good vibes. You can tell he pours his heart into this place, and it shows.

I only wish I lived in Bern so I could eat here every week. If you’re in the city, do not miss this...

Que Rico Bistro is a much needed Mexican food outpost in Switzerland. Everyone working there as of my visit in September 2023 was from Mexico making this an "authentic" team. Is this the best Mexican restaurant? Nope. Is it great based on the location/distance from Mexico? For sure! The green salsa is amazing, but it and the other bottles are imported and not made in house. The tortillas are okay but the weak point of each plate. They're good for what they are but not in general. The nopales are good tacos. The cocinita pibil were okay tacos because they were possibly over cooked. Indoor cellar and outdoor street seating...