Il Cannolo Sua Eccellenza - Bistrot — Restaurant in Circolo di Lugano ovest

Dont go there if you dont like service personnel throwing ice-cream in your face!

We went there as a family with three kids and they got impatient because our food took time to arrive. After over half an hour, one item was still missing and we decided to go. They still brought it to the table and made us pay for it, so my partner got upset and banged his hand on the table. The Server then took his ice-cream brioche and threw it in my face. Even if I admit that we were stressed out at that point, I think that this behaviour is absolutely unprofessional and...

With a big smile from Denise - we were drawn into this establishment for refreshments and a short moment of relax. The food and drinks were GREAT. Abundant in size and really tasty sandwich! The service was fast and fabulous with Denise paying attention to all of the tables inside and out. These folks work hard to ensure customers are happy. We met the owners and were really appreciative of the warm and friendly welcome. The hospitality of this locale really shines brightly. This is a must visit when in Lugano. 5...

A little disappointed by the service. It seems I have no luck with them. Last week I went a little before 10pm. And ok, no beer nor ice-cream, because they close at 10pm. Today I arrive at 9.30pm. Service unfriendly. First pretend that Draft beer pump out of order. Then I receive a lukewarm stale beer by a nerfed waiter. Ask again for closing time: « Depends on the people … just come when all the others come …». Do not pretend that this behavior is representative. Will give them...