Caveau des Vignerons — Restaurant in Montreux

Dear Mr. Owner of this establishment. My wife made a negative review about our experience being refused service, and your response was so lame that you deserved another negative review, congratulations! You have just completed 69x one-star reviews, don’t you think there must be something wrong with your customer service or you continue to think you’re always right? Let’s go through some lessons, as you must have skipped those: Google reviews are not necessarily about the food, but about the customers’ experience. In our case, we were refused a table (even though your restaurant was half empty), so we did not have the opportunity to try your food, did we? Funny that we were refused service and coincidentally we did not speak French or looked Swiss, which is very similar to the experience of many of these other low-scored reviews you received. You mentioned that my wife informed we were 3 people, but there were only two eating (you didn’t expect my 2-year-old to eat fondue, did you?). Still, only two eating would be easier to sit than 3, no? Also, you forgot to mention that we did also ask you about the other section of the restaurant, which was empty but you still said you were full. You clearly refused us because we were tourists, so good luck in surviving serving only Swiss clients. Could that be the reason your restaurant was half empty on a Saturday night? Luckily for humanity you will not survive long with this...

Terrible service from the male staff working and worst restaurant service in life. My child went to sit down on a table and he was angry that we didn't ask for a table (obviously, my child is young and he was just hungry and innocently sat where someone else was sitting). He was staring at us the moment we entered and I wanted to patronise another restaurant but decided to stay since it was such a climb up the hill. I wanted to get up to change tables beside to be polite since my child sat at someone else's table, and he said no sitting there as others are coming to sit there (in the end no one else came too). Expected my 4 year old to drink from a glass cup when I took out his water bottle (he needs to use a straw and plastic bottle), just to purchase water from his restaurant (don't even know if water served was boiled for my child). He was rude and even tried to tell me how to eat fondue and took my bread to break it as I was spreading it on the bread so it would not be hot for my child to eat. He coldly said, "If you don't know how to eat fondue, ask". My child has special needs and was wearing a disability tag which says "please be patient" yet he was impatient and cold. Did not even smile once or say thank you even when I thanked him. Food was not great either. Will never visit again. Not kid friendly location as he was unhappy and staring at my child...

I wish they had -ve rating as an option...

So let me summarize why I start with this hard hitting statement...

We were at the door and trying to enter offcourse to try Swiss local food and this male staff prompts us to stop right there and NOT enter unless he helps you out while more than half the place is empty..

Next while I ask about we want to eat some local delicacies of Swiss food my 6 yr old daughter feels like using the rest room and he prompts me 'I hope you know you can only use the lavatory if u eat here... I was like fair enough I will pay for this if we don't end up eating here...

Then while helping as if he is doing a favour on customers by explaining what a fondue means and tries to correct your behavior or taunts you if your child plays around or u try to take fotos... remember more than 50% of ur business runs on tourists...

Similar behavior was observed when customer's didn't speak French... hell yeah now I get it..

I politely asked him if they serve extra cheese if needed and this guy claims 'everything comes with a price' making other tables laugh with his hand signs..

I would recommend never ever go there...

Of my entire trip in Swiss you were the only worst experience...

Good luck lad... hope you learn from similar bad reviews and have acceptance...