La Rouvenettaz (Jardin d'hiver) — Restaurant in Montreux

At the bar a huitres that was a total disaster experience for me in Montreux. I have been living in Switzerland since 2009 and had my worst restaurant experience here due to discrimination on Asians. The staff refused us to sit on the table but let other Caucasian French speaking girls sit there instead. We were really disappointed about the unprofessional behavior of the staff, that we were discriminated and being treated differently just because we are Asians and not speaking French. This is a real shame and it’s damaging the reputation of the Swiss hospitality.

I visit Montreux every year for the Montreux Noel Christmas market , this year even with my family and relatives together. Years ago we have been to this same cozy restaurant and we had great oyster and shrimps so we thought we will go there again this year. Unfortunately, it turned out to be a total disaster. We were a group of 6 people , we tried to ask for a table for us but due to our wish to see the flying Santa we asked the lady staff there if we could get a table at the side which with a nicer view. At the beginning the lady staff explained that the table with the view is only for 4 people. We asked if we could move two chairs to sit together , but she said it’s not possible, which we totally understand could be not possible to change the layout of the seats. Then we asked if it is possible for us to sit at two separate tables (4 people + 2 people )so at least my relative and parents can have the nice view. The lady staff at the beginning did not say no but after we took our seat and she came to my table where me and my bf sitting and said to us that we cannot sit there since the table is only for 4 people. Me and my bf were asked to leave the table and not allow to sit there. We respect that the restaurant wanna maximize the profit and spacing and hold as much guests as possible , so we decided only my parents and relative will stay and dine there. While I was checking the menu for them for what to order, came 2 girls (Caucasian and French speaking) they sat on the table where me and my bf were sitting. I was thinking the staff would approach them and kindly ask them to move to another table since just 1 minute ago we were not allow to sit there with just 2 guests. Surprisingly, the staff went to the 2 girls and start to take the order. I excused myself and kindly ask the staff why the reason your colleague 1 minute ago refuse to let us sit there due to the table is only for 4 people and now the 2 girls are allowed to sit there. However, the staff only said to me she needs to take the order first. After we decided to leave when we were being treated like that , I spoke with the staff how they discriminate Asian customers and this behavior is totally wrong and it should not happen. There was not even one apology or sorry, this is a real shame on the Swiss hospitality and I will never ever visit this...

Being a loyal client of La Rouvenaz restaurant since years I mistakenly thought this was their branch during Christmas market. Don’t get in the same trap! Not the same menu and awful service. Staff lied to me. And at the end of the meal instead of just admitting, apologising and at least offering a coffee, the manager spent an hour figuring out who is to blame. Without much success. The most unpleasant experience ever. The team is very unprofessional run by the useless manager who needs proper hospitality training. I believe the owner should pay more attention because this type of situations reflect badly on the...

Ah, La Rouvenettaz. Un nom qui évoque la promesse de montagnes enchanteresses et de saveurs locales réconfortantes. Mais ce soir-là, c’était plutôt une randonnée culinaire dans les abysses de la déception.

Le pain ? Noir comme une nuit sans lune. Est-ce un hommage aux feux de camp ou simplement un four oublié ? Impossible à tartiner, même pour y cacher la maigre portion de foie gras de moins de 50 grammes (pour 31.-, on aurait espéré un miracle, ou au moins un morceau un peu moins symbolique).

La viande ? Dans l’assiette, un festival de contradictions : saignant… mais presque vivant. On aurait dû inviter un vétérinaire pour la cuisson.

Les légumes ? Servis à une température qui défie l’entendement : froids, glacés, un peu comme mon enthousiasme à la fin du repas.

Et la patate, unique et solitaire ? C’est une histoire triste : perdue au milieu du plat comme une idée mal venue.

Ah, et parlons des Hugo. Des bulles ? Non. Du parfum ? Non plus. Juste une eau fade déguisée en cocktail. À 220.- pour l’addition totale, l’arnaque a un goût amer, bien plus prononcé que celui du foie gras invisible.

Bref, un repas qui se voulait étoilé, mais qui s’est terminé en naufrage. Une seule étoile, et encore, c’est uniquement...