Café de Lugano 盧卡諾義法餐酒館 — Restaurant in Songshan District

It is absolutely over priced and the food is just not what you expected in a so called 5 star hotel! We booked a table for 4 of us for a friends reunion lunch.

I ordered a Salomon Caesar Salad, when it came up, there was no romaine lettuce, no crotons, anchovies, no egg yolk with lemon juice or Worcester sauce but lettuce, and lemon juice and few slices of Salomon! What a joke and the quality is awfully small....

The service also been limited and there is not even full... Only very few table are sitting which not sure why they are limited the timing.

I don't mind to pay good money for good food, but absolutely not happy to pay any money for something that not worth for it.

This is the case and I know there are people are enjoy, but I think they like only because it's a famous location rather than because they are really good to match their...

The restaurant is fine, but the service is mediocre at best. We requested utensils and plate after buying a cake from the bakery next door and the waiter asked us to go get utensils from the bakery ourselves. Perhaps it's not the cafe's responsibility, but for a hotel of Mandarin Oriental's caliber, we expect the service to be above and beyond. We ordered tea and drinks from the cafe, it's not like we ordered nothing. We were at cafe de Lugano previously for dinner, lunch, etc. many times; no luxury hotel should be so short sighted as to be rude to customers for not ordering big ticket items during one specific visit. There was no one waiting in line and after an hour or so, the waitress brought us the check before we even asked for it, a passive way to ask us to get lost. I am truly disappointed in the poor service I received at this...

Passing by the courtyard, my sister wanted to take a photo but the server approached and asked her NOT to take any photo unless order some food from Lugano. RIDICULOUS!! I've never heard of no photo policy in the upscale HOTELS I stayed. People LOVE to take photos at the beautiful courtyard and hey it's a free advertising when they post it on social media! Why turn these ppl away? I wonder if the hotel management aware of this issue. I read others encountered the same situation like us. Having lunch at another restaurant in the hotel, after that hanging around to find new restaurant for next hangout. So yes WE ARE THE POTENTIAL CUSTOMER. But Lugano turns us away ! I tried Lugano once and the food was not bad. But with the current Rude customer service, I...