TWG Tea at Taipei 101 — Restaurant in Xinyi District

Five stars for its amazing tea but minus 4 stars for all the bad services we received.

We were there on Friday afternoon at 5PM. It was holiday but the tea shop wasn’t that busy. We were shown to our seat right away.

We ordered tea and some sandwiches (since the scones and chicken aren’t longer available). The waitresses seem extremely busy (although it was only one third full) that they don’t really spend time to explain anything.

We had sandwiches only to find out at the last bite that it contained a tiny hair. : (

I ordered two macaroons to go with the tea. Half way done (still probably have 1/3 pot left) we asked the eaitress (Ulia?) to fill in some hot water. She said it would cost extra for hot water. We said ‘fine’ (thinking that she would pour hot water into our pot). She said that there were no tea leaves in the pot and needed to bring the pot to the back in Over to give us hot water. We were puzzled but thought ‘maybe this is how TWG does it’ and allowed her to bring the tea pot to the back. 5 minutes later, She returned with one new looking pot and two new cups. She then poured two cups of hot water into the cups for us. We asked what happened to the tea? She said, ‘I said hot water costs more!’ I said’ I thought you meant hot water as a refill costs more?’ She drops something on our table LOUDLY, annoyingly says ‘THIS IS FREE THEN’, and turned around and just WALKED away.

Wow this was the worst service I’ve ever encountered in a while. Definitely not to expect coming from The Wellness Group!

Before we can bring up the fact that there was a tiny hair in the sandwiches, the waitress decided to away proudly without any explanation.

Luckily the only nice waiter, Deraj (deom Mumbai) was very keen to talk to us as we complained. He was the only one who cared about the service and made us feel slightly better.

This is definitely not a place for high end tea or meal. This TWG needs to retrain it’s staff about...

We have purchased pastry , take away from this outlet of TWG ( TWG @ Taipei 101 building). The cakes were nice. With the nice experience of cake tasting from the previous day, we have hereby came back to this outlet to have some teatime the next day. And it was one of the worst experiences ever. When we first arrived, a staff asked us to be in queued by scan a QR code and then she told us to wait about 40-50 mins to be seated. We have walked around the mall and came back after less than 30 minutes. The same staff informed us that our table is given to someone else as they called us on phone but we didn’t pick up. Eventhough there wasn’t any call , however we were tired and decided to make another reservation. We were again in queue, after 1 group only. Many groups have left during we waited right outside. The group before us in the queue also was seated and many tables were available but the staff kept telling us to wait and she even said don’t know till when. Hardly any of them, working for an English brand tearoom in a capital, at a tourist place, can communicate with customers in english - in a basic understanding. Many other Japanese guests also suspected it was the same reasons why foreigners who don’t speak their language are forever in queue regardless the availability of the shop. TWG should have trained their staffs better, taking into consideration the ranking they claimed for themselves.

FYI: the availability is clearly shown...

We came here for the high tea and to rest our tired feet after walking so many places around Taipei. Upon entering this place, we felt that there's sandalwood essential oil(maybe it's tea scented candle)defused in the background, it's very soothing. The tea selections' overwhelming. Luckily, our server was a tea connoisseur, he gave us some basic guidelines, so we got the tea we like. For the price tag, the food was average. The black truffle sandwiches was mostly button mushroom paste. If you tried really really , really hard, you get the hint of black truffle. The cakes were very pretty and not too sweet. The servers were informative, however, I would suggest they fine-tune the training towards customer services. After all, who would like to be served by a baron or baroness. Less attitude more smile would be...