Godiva - Dubai Festival City — Restaurant in Dubai

This used to be one of our favourite places for dessert. Their Chocolate Sin Cake was top tier and we have enjoyed it at all of their international locations as well (London, Istanbul. Etc.) since 2014. Unfortunately they have decided to discontinue the Sin Cake as of this summer, in favor of a new menu that honestly falls a little flat. We inquired with staff about the Sin Cake and they insisted that the Chocolate Origin pastry is exactly the same inside. We took the chance and tried it but it is extremely subpar in comparison, considerably more expensive and much smaller too. The chocolate coating on the outside does not match the Godiva taste and standard; the mouse is more like cheap pudding, very wet and globby; the cake and crispy layers that made the Sin Cake special are almost completely gone as well due to the smaller size and more mousse/pudding. It now looks and tastes like the dime-a-dozen patisserie mousses that you can find everywhere (eg. Chocolate Molecule Dubai, etc.) It's a shame that a large multinational would pull tricks like this for cost-cutting measures, especially one that is supposed to be a luxury cafe. Please bring back the Milk Chocolate Sin Cake. It has been on your menu for more than a decade and has always been a popular choice to get. Even the staff were very apologetic that it had been removed from the menu, so I am leaving this review as constructive criticism. I really hope you bring it back, it has been a staple on your menu internationally for more than a decade. Overall this comes off as a shrinkflation tactic that is very easily noticable by your customers. The staff at this location were excellent, so the 1 star does not reflect...

I had the pleasure of returning to Godiva for a relaxing break before heading back to the Philippines, and as always, it was an exceptional experience.

The moment we walked in, we were warmly welcomed by Kuya Nelson, who is truly one of the kindest souls I’ve met. His smile and positive energy are always a joy. Ate Mengie also greeted us with such warmth, making us feel instantly at ease.

Food: 10/10 I went for a healthy Strawberry Smoothie this time, and it was simply delicious—fresh, flavorful, and light. My daughter had her favorite Matcha with Oat Milk, and as expected, it was the perfect after-lunch treat. Kuya Nelson even offered us complimentary chocolates, which paired so well with the drinks. I love that Godiva has both indulgent and healthy options on the menu!

Ambience: 10/10 The place is as beautiful and inviting as ever. Even though it was bustling with people, the atmosphere remained serene. It’s the perfect spot to relax, catch up, and simply enjoy each other’s company.

Service: 10/10 What truly sets Godiva apart is the outstanding service. The team, especially Kuya Nelson, always goes above and beyond to make us feel welcome. Their kindness and attentiveness make every visit feel special, and I can’t praise them enough for their exceptional customer service.

I would highly recommend Godiva to anyone visiting Dubai Festival City. It’s the perfect place to unwind, enjoy a delicious treat, and spend quality time...

Subject: Exceptional Service and Delightful Experience at Godiva Cafe, Dubai Festival City Mall

I am writing to express my sincere appreciation for the exceptional service provided by the staff at Godiva Cafe, located in Dubai Festival City Mall. During my recent visits, I have consistently experienced a level of service that goes above and beyond expectations.

I would like to extend a special commendation to Ahmed for his outstanding commitment to customer satisfaction. His remarkable ability to remember clients and their orders has significantly contributed to making each visit a truly pleasant and elevated experience. Ahmed’s dedication to ensuring a personalized and welcoming atmosphere is truly commendable.

Moreover, the quality of the products served at Godiva Cafe has consistently met and exceeded my expectations. The delightful offerings have become a highlight of my visits, and I am eagerly anticipating the addition of main daily dishes to further enhance the culinary experience.

I would like to express my gratitude to the entire team at Godiva Cafe for their commitment to excellence. Thank you for consistently providing an atmosphere of warmth, delicious offerings, and unparalleled service. Keep up the exceptional work, and I look forward to continued delightful experiences at...