Nando's Aberdeen - Union Square — Restaurant in Aberdeen City

I received a horrendous service from Erm...I think this was her name...female, plum-tinted hair). I arrived at approximately 8:15 pm (25/05/23), and I was told the restaurant was not taking orders as “they were busy” and was asked to go elsewhere to return in 20 minutes. (mind you, the restaurant closes at 10 pm) I told Erm that I would wait. I had just got off the train after a 7-hour journey. I waited as I sat on the seat across the till counter.

I was served after about 7 minutes with the grumpiest face ever. I placed two orders: 2x quarter chicken, one portion of chips, one coleslaw & 2 cans of drinks. Of my orders, I asked if I get thigh & leg portions; Erm annoyingly looked at me and opened a drawer behind her containing chicken portions, checking through. She told me that she could only serve one leg portion, as there were only three left & I would either get one without skin. I was adamant that I wanted what I ordered, and she went on to take my order as requested.

My order was ready in a reasonable time (not sure why Erm said they were busy and not taking orders in the first instance). She took three trays of food ready for takeaway pack-ups & went towards the entrance of the restaurant while I waited on the white seats near the till. After approximately 10 minutes, Erm came to me with my order packed up...did not ask me whether I needed extras. I requested sauces & she went back to the pack-up section & brought me two sachets...still wearing a grumpy face.

While on my way to my hotel, I beat myself to why I should have just cancelled the order or returned the food, as I kept on thinking about the possibility of Erm spitting into my food while doing the takeaway pack-up....given her awful attitude towards me. I had no confidence in eating the food, and I threw it away in the bin, and I regret having wasted £21.00 on something that I could not eat.

I am so disappointed with your service. It's my first time in Aberdeen and all I needed was to get dinner and go to my...

We were quickly seated and from then onwards it went swiftly downhill. We stated 2 adults and a baby, the woman who seated us asked had we been there before we replied no. We sat down and presumed she was away to give us a high chair. I took my son to the changing room and saw that she wasnt getting a high chair but collecting menus from tables. On the way back i managed to get a high chair. We were then waiting from then on. I seen a young chap trip his manager (I think) and he was told off as he was walking towards our table where my baby son was sitting. This same young guy was clapping his hands beside the entrance where another girl was waiting for customers to arrive. She joined in sipping her water and was punching his clapping hands. Shortly after, there were 4 or 5 members of staff just standing talking at the entrance. They each walked off past our table and infact this happened numerous times. My son got a wave from the man i presumed to be the manager but thats all we got. We stood up and left. The young blonde woman at the entrance seen us! The young immature male seen us! Not once were we approached. Terrible customer service and the staff need some customer service training.

Edit: looking at other reviews it seems you have to go up and order at the counter... how were we supposed to know this having never been before! Still made us...

I've been a fan of Nando's for years, we just don't have any in South Florida so when I visited Scotland, I couldn't resist stopping by the Union Square location in Aberdeen. I ended up going three times in one week to enjoy their delicious peri-peri chicken. The food was consistently great, and the service was good overall, with one notable exception.

On my first two visits, I ordered a 1/2 chicken and requested two legs instead of the standard leg and breast. My request was accommodated without any issues. However, on my third visit, I made the same request but received one leg and one breast. When I pointed this out to the server, she explained it was their policy to serve a leg and a breast for a 1/2 chicken but said she would sort it out for me.

Then, the manager approached and reiterated the policy, stating they would make an exception this time but emphasizing it was against company policy to serve two legs. This experience was a bit off-putting, as it felt like I was being lectured about the policy despite having my request fulfilled without any hassle on previous visits.

Overall, the food remained excellent, but I didn't appreciate the "let the customer know how wrong he is" attitude. A more consistent and customer-friendly approach would definitely enhance the...