Parx Cafe — Restaurant in Aberdeen City

Terrible service, Terrible Food

We were visiting Aberdeen and Parx cafe was recommended by a friend as it is dog friendly.

Unfortunately, the female staff member who greeted us was quite rude, unpleasant , judgmental and bigoted.

This person was an older local woman with short dirty blonde hair who seemed to be the manager. When we arrived there was one person in front of us.

When it was our turn, I asked the woman whether we ordered at the counter or waited for table service- she said there is a queue and that we should go back to the end of the queue.

Surprised, I replied there was no queue when we arrived- while we were waiting to be served people had arrived after us- but it was upsetting that she assumed we had pushed in in front of these people.

Later, she made other rude comments- when I asked if it was ok to take water from water made available to all customers- she said yes, but don’t take the cup! Why assume that I would take a glass cup ??

When I ordered a takeaway cappuccino, she asked for my first name and from her facial expression it was clear she expected a ‘strange sounding name that was difficult to spell’.

It was clear she was making judgment based on our appearance from her own small village bigoted frame of reference.

What an absolute unpleasant experience- as for the food, we ordered pancakes with bacon and maple syrup- pancakes were dry, bacon was far too overdone. The food is overpriced and really not nice.

I would avoid- terrible food and...

The food was fantastic, the presentation and taste was delicious. All dishes were ready within an appropriate time range for a busy Saturday. Reasonable prices for a tea/coffee and served in a large cup. The chai latte was spiced and served hot and creamy, exactly what you want! Overall eating experience was ace.

However, no obvious indication in a clear signage of the seating routine and queuing. Upon entering I was met with a bubbly busy cafe, but landed myself in one of the many queues, where other customers were confused and agitated on who was first in line. Additionally it was unclear if the seating was 'seat yourself' or if an employee would seat you. I had the luck of finding out that the employee's perfer to seat customers themselves, by the person at the till raising their voice at me to not sit at a table, in front of everyone in the cafe. Completely unprofessional and off putting. At that point I was keen to find somewhere else to eat brunch. The menu was the only thing that made me stay, and fortunately it was worth it! Also could you please add table numbers so when told to be seated at a specific table the customer can easily identify for example when you say sit...

There is special magic in this general location, it's good, and it follows the special people who work here 😙🌿🫒💦🌕. My biggest upset is when something isn't done right, because those doing it, don't care ... but I can assure you that this is a special place, it reassures me that all the bright shining stars haven't left the UK quite yet.

A japanese visitor would be pleased with the quality, and standards of this beautiful inspirational space... and I know japan is used to a culture of high standards, and taking ownership of every single little thing done in the service of others.... and I can truly say that the magical team here, bring this to every...