Da Vinci Italian Restaurant — Restaurant in Aberdeen City

This is a restaurant that was a firm family favourite, but we won’t be back due to the unacceptable, rude and confrontational behaviour of the owner at our most recent visit.

We booked a table for 10, many weeks ahead, for a birthday celebration. We were asked to pre-order which we tried to do by phone 2 nights before the meal and were told it would take ‘too long’ to take the order over the phone. We then emailed the pre-order via the email address provided on the website. It was nearly an hour before the staff ask us for a food order at which point we discovered that the preorder had never been received. There had been no follow-up from the restaurant that has assured us of the need to preorder. Also, on arrival, we were told there was a £3 charge per-head (so £30) for bringing our own birthday cake. This hadn’t been mentioned when we made the booking despite me explicitly stating that the booking was for a 21st. At the end of the meal, we were having a private conversation and lamenting on how the restaurant service had fallen short of our expectations. We were prepared to chalk it up to ‘one of those things’, but, the owner came over to our table, said she’d been listening to our conversation and sat down. We expected she was interested to understand what had happened, but she seemed intent on blaming us for everything and was exceptionally confrontational. On trying to walk away from the owner, due to her behaviour, she could be heard screaming upstairs that we had not paid. However, the bill payer was waiting to pay waiting staff downstairs.

The service shortcomings were unfortunate, but didn’t ruin the celebrations - it was the owner’s surprising and upsetting, confrontational...

Was in last Saturday for afternoon tea with my 2 daughters and grandson, firstly the server asked us twice for our name (leading me to believe that they were not expecting us) the booking was made 2 weeks prior, we were sat at a high table......I asked for a high chair which I got but meant my grandson was looking at our knees his mum couldn't even see him over the table, I had to ask to be seated at a proper sized table. We were asked if we would like tea or coffee, we all had coffee! (we were not told that the coffee was not included till we asked for a second cup!!)when our afternoon tea arrived it was on 2 dinner plates, the server pointing to the plates said ''savoury and sweet!'' didn't tell us what was in the sandwiches, on the sweet plate was 3 mini tirramisu, 3 rumbaba and 3 half scones (seriously thought they had ran out of scones!!) a small tub with a teaspoon of jam and a small tub with a teaspoon of cream! The server came over as I was looking up their website to see what was in the sandwiches asked if I was ok I said I'm looking to see what's in the sandwiches her reply was ''I can tell you that!'' I was furious at her tone. I asked for more drinks so we said more coffee that was when I was told that the coffee was not included. I had a voucher for 2 of the teas and paid £20.00 for the 3rd one (absolutely not worth the money) . I told my daughters that the reason the afternoon tea was shocking was because it was a voucher. If you allow people to buy vouchers for food then it should be the same quality, same amount and presentation as if you are paying cash. This was the worst experience ever. I didn't take a picture of our tea as it...

Amazing food but unfortuante experience with staff. We made a booking same day (Saturday) and were told the table was only available for 1 hour. No problem since we had a concert to go to starting at 7:30. After taking our order and almost walking off before taking my drink order I was brought an alcoholic beer after ordering a non alcoholic peroni zero and having it confirmed.

The starters came out shortly after and were amazing. 5 stars for the food we were served but after around 30-40 minutes after finishing our starters we inquired as our mains hadn't come and it was getting closer to 7pm when we had to leave. We were told we wouldn't have to leave at 7 as our mains hadn't come out yet. We waited until after 7pm when we said we had to go and couldn't wait any longer for our mains unfortunately. One waitress was very nice, apologetic and understanding. She had just walked out with our mains but we were waiting to pay for our starters and leave. That's when the original waitress/host was called to deal with us. We were then told "It's only been 1 hour. I thought you were here to enjoy yourselves. It's not Mcdonald's". This attitude after obviously forgetting to put our mains through as other tables who arrived after us received their food. Then the host had more attitude saying we should have said something if we had to leave, to which we replied yes, we did we asked where our mains were because we had to leave. Great food but horrible experience unfortunately. Have had lots of friends say they had good service there but the host wasn't great from the start and had a very poor and unprofessional attitude at the end. Ruined...