KFC Bath - Lower Borough Walls — Restaurant in Bath

Popped into KFC for the first time since its new opening, looking to bring back memories from my Bath KFC childhood visits. Asked the staff member which of the meals come with a side and popcorn chicken - so that I can share the meal with my partner.

The first staff member started trying to work out which of the meals I could get those options in. He was then pushed out of the way verbally by a female manager, who told him to leave the front and stand away from her. She then proceeded to tell us that "It's good that someone who knows what they're talking about - came over". The poor chap she nudged out the way looked so confused and sad. The manager then tried telling us that we needed two meals rather than the one, and that the small popcorn and a side isn't enough for my partner... Wait... Did she literally say that wasn't enough for someone? My partner was extremely annoyed about that comment, because it could only really be taken in one way. Another member of staff intervened and told the manager to just give us what we asked for.

So we got the order to a stage where it was what we had asked for and the manager said - "See good job you saw someone who knows what they're talking about", while turning her head to the first nudged chap and smiling at him. This isn't the sort of behaviour that should be observed in front of customers, it's also the sort of behaviour that shouldn't ever happen as its clearly bullying towards someone who was doing his best to work something out. It was clearly an attack on the poor chap for not being a fast thinker, which could be due to whatever reasons - and the manager of all people should be understanding. He deserves better treatment.

I will be reporting it to the customer...

Wow! If you thought the old KFC Bath was bad then you’re going to wish it was back. So what can I say about the new one? I have visited the restaurant twice (everyone deserves a second chance right?)

First Visit Firstly be aware if you want fries with your vegan burger. If you add them to your order they will surely be missing from it. The vegan burger it’s self was so hard that I could probably have thrown it at someone and caused death, deeming it inedible.

Second Visit This time the vegan burger it’s self was missing along with the fries! My partners chicken was held over time meaning it was dry. I believe it must have been some that the Colonel himself would have made before he died some time ago, it was that dry. The gravy was held 2 hours after it’s expiry time meaning it was now dangerous for consumption (this one doesn’t warrant a joke). After this second visit we decided to ask for the food to be replaced. After meeting ‘the manager’ he assured me he didn’t care about food safety and products from the restaurant being out of time. After some confrontation and lots of confusion he offered to replace the vegan burger (the missing one?) and replace 3 of my partners 6 pieces of chicken. After consuming this chicken he is currently vomiting and feeling unwell.

On a serious note. If you visit the new KFC in Bath, check all of your order before you leave and make sure the standards of food and out of time stickers...

Not been here for a while so thought I'd give it another chance. Wish I'd not bothered. Was 18:15 on a Wednesday and the place was packed. Was getting takeaway which was probably best as the tables were unclean and strewn with previous customers rubbish. One table was occupied by five teenagers, none eating just hanging out discussing 'weed' availability and cost in the city. Behind the counter was chaos and the work surfaces were littered with items that had fallen out of peoples orders. Deliveroo seemed to have priority over the walk in customers at a ratio of 3 Deliveroo riders served to 1 walk in. Was in the for 35 minutes and when I was finally served my order there was no apology for the delay, no enjoy your meal just a bag thrust in my hand. I spent £16 and when I got back to work realised I'd been shorted 3 items. Was unable to return so had to eat what I had been given. Food was lukewarm and my drink was a medium in a large cup!! I've given this restaurant three chances now. I won't be back and I will definitely advise other to...