伯明翰雄柒 Lucky7 Hotpot &BBQ Buffet Birmingham — Restaurant in Birmingham

The ambience of this restaurant was really good, the food was mind- blowing, the dip that she made for us made every food better there. The lady who took our order really helped us with almost everything, others were sweet too. Their service was really fast. We were clueless what to order and the staffs were really helpful with it. We told her what we don’t want to eat(dietary restrictions) and she helped us to make our order. There was that typical Chinese ambience with some light soothing music and it was a great plus point. We do love spicy food and were a bit nervous here but hands down they didn’t fail to impress us. Not noisy at all and very helpful staffs. My friend left her scarf behind by mistake and lady from there came outside running with it. That felt really sweet. Can’t wait to visit them again. The drink that I’ve shown you here in the picture was lychee flavoured, didn’t feel great in the beginning to be honest but when we drank it after having few spicy food, oh boy that drink felt like heaven. It actually cut down the rich after taste flavours of the schizuan pepper or maybe created the balance of taste on the buds. Absolutely loved it. I forgot to ask their names so I could write them here and appreciate them, but there were 3 girls and all cool with their jobs( everything on the point). I didn’t take much photos of the ambience but trust me this place will look much better with your eyes and feel much better in your experience....

I wanna preface this by saying that I don’t know much about hotpot so maybe we contributed to the less than stellar experience we had. When we arrived the staff seemed confused that we were there and due to the language barrier it took a while for them to understand that we had made a booking. They were even checking that we had the right place which made me question myself. It’s a small restaurant so be prepared to try and manoeuvre yourself into a seat. We sat down and ordered from the set menu because we didn’t feel knowledgeable enough to pick and choose our own stuff. All the ingredients came out fresh and beautifully displayed. One side of the pot had a spicy soup base and the other had a mild one. Now I can handle spice but the spicy side was so hot that it made my head feel as if it was being squeezed. Were we supposed to remove the chillis? There was like 20 of them. I don’t know but we couldn’t eat anything from that side. We asked for tap water and we were served in dirty glasses. In fact, I’m not even sure it was water in mine as it was fizzing a little. I’m extremely disappointed because I had high hopes...

It was yesterday my fourth time to come and eat at this restaurant and every time I bring new friends from different cultures. However yesterday I felt myself not welcomed at all . I went to this restaurant with my female friend and our two babies so I asked one of the staff a table for two but the man asked me do you know where you are ?!! What are you doing here ? This is a Hot pot restaurant?? I’ve smiled and I said yes I know it’s hotpot restaurant and this is my fourth time here .He didn’t give us a table and needed myself to find seats for us , I’ve tried to ignore his attitude and enjoy the food that I like but I was really annoyed and felt not welcomed. I don’t know why this one of the staff ( he was an old man ) didn’t want us to eat at their restaurant?!! Is it because I am middle eastern person and my friend is Pakistani!! I’ve came twice with my white husband and the treatment was completely nice and different.

I don’t know if I will come to this place again..it’s too sad for me and disappointed to...