This place is ABSOLUTELY FREEZING! Went yesterday on a really cold day and there was no heating! Worst place I’ve been to in a long time, I know there’s a cost of living crisis but this is totally unacceptable for customers! I was so uncomfortable, this is the worst pub I’ve been to comfort wise I did not enjoy my time here and don’t recommend it in winter especially to those who have any medical conditions that the cold may exacerbate. What’s worse is that I went upstairs to see the play and it was even colder! People were sitting in their coats, I had to put my gloves back on and my legs were shaking from the cold. The play itself was great but I did feel even worse for the poor actors who had far less clothes on than me. Again this was totally abysmal and unacceptable. Food service was SO SLOW I waited 30 plus minutes for burger and chips and wish I’d gone somewhere else before the play. Food wasn’t even piping hot after such a long wait. I was so cold that I got a cappuccino (tiny portion) and then wasn’t even provided with sugar that I had to ask for. Customer service is so poor especially for the prices. Tables are way too close to each other too so people and even their own waiters struggle to get past. Interior decor is cheap and devoid of character. Getting staff attention to ask about an order is virtually impossible. I won’t be returning!