I have visited Tattu in Edinburgh multiple times and was satisfied by the service and food quality. However, I can’t vouch for the service provided at Tattu Birmingham especially by the reception team. Upon booking a reservation, we were advised there was a 90minute dining time for customers on a la carte menu (which btw is the most idiotic business idea I have ever heard of. I understand the idea of time limit for bottomless menu or all you can eat buffet but for a la carte? Do you really kick your customers out the door if they went over?!?). I was late to the reservation but my mate arrived within the 15mins grace period but was told they would not seat half a party due to the time limit policy. So my mate was forced to sit in the bar waiting for the next free table because based on their TIME LIMIT policy, we missed our reservation. They continued to refuse seating my mate even when I was around 10 minutes walk away. On arrival, the receptionist had to cheek to say it was for us to have the best Tattu experience. Come on. First of all, it is just Tattu, a normal fancy restaurant serving elevated Chinese foods, there is nothing exquisite about the experience. The chef does not come out to speak to us about how they source the ingredients from the deepest bed of the ocean all of those fluff. Secondly, we ALL have smart phones! We can literally look up the menu on the website or through pictures etc. We are not living in the stone age?!? I am not sure whether the receptionist was messing with us or she seriously had no idea how laughable it sounds in 2024. They finally sat us down. The foods were up to Tattu standards, the waitresses were lovely. We really took our time to enjoy the foods because that was how good they were, and purposely asked them to give us some time to rest before desserts. We managed to stayed for more than 30 minutes beyond the TIME LIMIT, which again proved how ridiculous the idea was. Oh, did i mention that for the first 30 minutes or so after being seated, the table next to us was empty while there were people waiting at the bar? They automatically added a service charge to the bill. The kitchen and the waitress that was serving us deserve all the tips and NONE should go to the reception team. I am not sure whether Tattu as a brand has got themselves carried away or the one in Birmingham has inflated ego due to a lack of competition