Albert's Schloss - Birmingham — Restaurant in Birmingham

Our visit to Alberts Schloss German Pub left a very mixed impression.

We chose this venue to celebrate a friend's birthday on a quiet Tuesday, which suited our preferences. However, confusion arose when we were instructed to order drinks at the bar, yet no staff were present at the bar. After a 5-minute search, we sought out a waiter to place our drink order, which included 2 glasses wine and a jug of water without ice.

Even though we ordered at the bar, we were informed that the drink charges would be added to our bill, leaving us puzzled about the purpose of the bar order. This initial confusion set the tone for what followed.

The wine glasses arrived very quickly but water was nowhere to be seen. 10 minutes later I went to look for the waiter and ordered the water again - jug of water without ice, the waiter assured me that the water is on the way.

5 minutes later - still no water. I went to look for the waiter again and I could not find him anywhere. The place was nearly empty so this was very strange. At this point 2 people sat at the table looked at me and asked if they could help me. I said, yes I just want some water. Turns out they were staff or managers, but at least the water finally came - with ice... At this point I could not care less about the ice, I just wanted some water.

During the whole water fiasco we ordered some food - Chicken Schnitzel and a Burger. The water arrived at the same time as food. Unfortunately the food was very bland and I was feeling unwell for 2 days after having the Chicken Schnitzel. To make the matters worse there was a woman with 2 toddlers who were screaming at the top of their lungs, the mother wasn't even watching them, one of the kids was 15m from her rolling on the floor and screaming whilst she was having a drink at her table. This is not a kids will be kids situation, it was unbearable for everyone there. Initially we intended to spend a few hours there and I nearly went for a bottle of wine, but I am glad that we didn't as I could not wait to leave.

While the interior and initial expectations were promising, our overall experience fell short. The intention to spend a leisurely few hours turned into a hasty exit

In conclusion, Alberts Schloss German Pub has potential, but improvements are needed to ensure smoother service, better food quality, and a more pleasant atmosphere for all. At this point, I would consider revisiting for the ambiance but would hesitate to dine there again due to lingering concerns about the...

I’ve been to Albert Schloss a few times now and normally have a good night there. Thought I’d drop in for a few drinks last night on my way home but before I could I was stopped by the bouncer who looked me up and down as if to say I wasn’t dressed for the occasion. I was wearing smart casual shoes, trousers, a plain white tee shirt, and a jacket over it. He then proceeded to tell me that they aren’t letting in people who are there on their own/ single people. To which I asked why, and what the reason was, to which he didn’t really have an answer for. I was a bit shocked as I’d never been turned away from there before. He then proceeded to ask me if I was from the hospitality industry as I know on Sundays they have industry nights which I’ve been to on some occasions as some of my friends work in hospitality. And I said no but some of friends are and might be joining later. He still seemed to have an issue with letting me in even thought the place was fairly empty. I didn’t want to name drop as I wanted to see the reason for not letting me in. He then was a bout to deny me entry until I mentioned a few people I knew there, which allowed him to then change his mind and let me in. Im only writing this review because I think it pretty shocking that they discriminate against single men from going into their establishments. It used to be like this 20 years ago, but I’m shocked that it still happens now. What’s worse is that I then saw plenty of other single guys/ girls walk into the place after I was inside. Not dropping the race card but was it because I was a POC? You start thinking these things when things like this happen. Bouncers sometimes have been able to get away with discriminating against men/ groups of men, especially those that are POC, however times have changed and I think this is pretty poor from an establishment that seems to be quite inclusive. I just hope that others haven’t had to go through this type of experience or at least Albert Schloss make sure that this kind of treatment doesn’t happen in future. I’ve not had any kind of issues before here, but I felt the need to write this so that someone could address it or at least be aware that they can start losing valuable customers or start to get a bad reputation if...

I was appalled by the way my friends and I (3M, 3F) were treated while trying to enter this venue on New Year’s Eve. What started as an exciting night quickly turned into a humiliating and upsetting experience due to the rude and unprofessional behavior of the staff at the entrance.

We spoke with the person managing the line earlier in the evening, who assured us that we could purchase tickets at the door. However, as we approached the front, the bouncers and the woman handling payments were hostile from the start.

They asked for our IDs, which we provided, and then directed us to pay by card. As we prepared to pay, the woman taking payments inexplicably questioned one of my friends, asking, “Are you okay?” The question was entirely unwarranted and left us stunned. After a minute of unnecessary interrogation, my friend was finally allowed to proceed.

When it was my turn to step forward, I presented my ID and prepared to pay. However, I was stopped immediately by a male bouncer who claimed I was “too drunk” and added, “your attitude stinks.” This accusation was not only false but insulting—I am teetotal and do not drink alcohol at all.

Despite explaining this calmly, the staff remained rude, dismissive, and unwilling to listen. They conferred with the person at the front, who had earlier assured us entry, and decided to turn us all away. Those in my group who had already paid were refunded, while the rest of us were denied entry for reasons that were completely fabricated.

The behavior of the bouncers and the woman at the payment desk was unacceptable—condescending, power-hungry, and completely unfit for a venue that is supposedly held in “high regard.”

This was my first experience with this venue, and it will undoubtedly be my last. No one should have to endure being singled out, disrespected, or humiliated just for trying to enjoy a night out.

If I could give zero stars, I would. Whoever is in charge needs to seriously address the front-line staff’s behavior and implement proper training on respect and professionalism. This was an absolutely disgraceful experience, and I will...