Costa Coffee — Restaurant in Birmingham

The location is good straight after gym work out. Cafe sitting environment is also good. However, there’s still room to improve on take away service. Speaking for my own experience, it will be appreciated that the staff’s cafe making service speed and hygiene operation standard being improved. And it will be much appreciated that the cafe making training is being done ahead or at least not on take away customers. Hate to say, usually taking away drink order implies “time poor”. As a take away customer, I was not expecting waiting for like close to 10 minutes when seeing staff was literally having one and only cafe order and watching the new staff...

The worst customer service. Asked for milk shake for my little one. Checked with manager James not to add ice chunks as son dislikes ice chunks. he suggested ice is crushed and no ice chunks. Then noted staff pouring lots of ice chunks in shake. I asked for a spoon to remove the chunks as my son dislikes these. The duty manager James and the Asian looking female staff became very rude. I requested to remove the ice chunks only and suggested I had mention this before ordering. James got so rude about it that said he would rather give me a refund. One of the worst and unacceptable customer service. They are a shame on the...

Disorganised, i asked for a hot chocolate, wasnt asked whether i was drinking or taking away Never got served and had to leave without receiving my drink Staff looked clueless and under pressure Needs an internal review i...