Costa Coffee — Restaurant in Birmingham

One of the worst costas I’ve been in (the one on its own, not the next one) - staff not very friendly and felt like I was a nuisance to them ordering. Not one smile and very moody. Sat in for a while studying and bought a large coffee, they then asked me a few hours later if I was going to buy anything else even though there were 10+ tables free and no one in queue buying and late in the day. Made me feel uncomfortable even though I was a paying customer and acted like I overstayed my welcome. Yet, I studied in Starbucks next door the day before and they were lovely - asking me about my exam. Costa also lacked the added touch e.g. asking if I want chocolate on top of coffee, just put it down and no conversation. Will be choosing other companies to spend money with next time. Toilets not the cleanest either and smelt. They also put chairs on tables like they’re ready for close 2 hours before closing time even when it’s busy - clearly more focused on going home. Also - no WI-FI! Doesn’t work, had to...

Coffee was delicious (I had a promotional coffee called “the purple one” which was a latte combined with the flavours of the purple quality street). Cafe was spacious and busy (had to queue for a couple of minutes but no big deal) and staff were fantastic and extremely friendly as well as competent. However, the toilets were in poor condition, with one of the two toilets out of order due to a broken handle, leaving just the one available, and at times there were queues for it. Also I have no idea who came up for it but YOU HAVE TO HAVE A CODE TO USE THE TOILETS. I don’t understand why this is a Costa policy but I can’t see anyone coming to a retail park just to use the Costs toilets. It was very annoying and just a waste of time for the staff and the customer as you have no choice but to ask. All in all, a good Costa and great coffee, let down by a stupid corporate decision to password protect...

It's easy to use this Costa because of the massive amount of parking in the new shopping park. It's just one large shop unit so not much character and a bit noisy when it's full. On the plus side everything still feels quite new and it is clean.

As others have said phone reception is poor and WiFi is very weak. Some staff are friendly, others don't realise they are in a service industry. Space is ridiculously limited at the checkout with insufficient counter space right by the drink station. Most Costas will use a tray as standard. Not here. Old guy in front of me was given 3 plates of hot food and two hot drinks. He had to ask for a tray and then eventually a staff member offered to help but he was deaf and did not hear her. More...