Bee Hive — Restaurant in Bolton

I review a lot of places and I believe in giving credit where credits due. I can't really think of anything nice to say about this dire place. Went for breakfast and it wasn't a great experience. Worst breakfast in Bolton. It's really that bad. Ordered vegetarian breakfast and the ultimate breakfast. Firstly, was told we wouldn't be getting mushrooms because the chef is allergic to them. Not a known allergen, and to be honest, sounds made up. If you're allergic to fungus, athletes foot or any other fungal infection must be a life threatening event. Wasn't offered a replacement. Ordered two orange juices and what we received were glasses of ice with a small amount of orange juice. Wasn't offered the option not to have ice, and I believe to remain in compliance with various food labelling laws, it should be called a glass of ice with orange. A joke. At home does this person go to the fridge for orange juice, then fill the glass with ice first? No one I know does that and you should be asked if you want ice, especially at the price we paid. Over £20 for a kids breakfast and adult breakfast and 2 or age juices. It's Horwich, not London. Breakfast themselves eggs barely cooked to the point where they were still see through. Unlimited toast is getting 4 slices - told to ask for more when you run out but that only works if everyone doesn't vacate the customer facing section. While I was waiting and breakfast went cold, a staff member from the wacky warehouse came in and asked is no one around. They then went to find someone. On the subject of poor service, on a previous visit I asked if I could have scrambled 3gg instead of fried. I was told there was no facility for scrambling eggs on site. Really? Why is scrambled egg on toast on the menu then? So, staff treat diners as people to fleece, are not interested in the concept of customer service, and a chef decides they don't do mushrooms and therefore customers won't get what they paid for or offered an alternative. A joke, and before someone pipes up about bringing it to our attention, I don't pay for the privilege of getting into a confrontation. And I repeat I review a lot of aces and even when leaving comments that reflect a substandard experience, I try to be fair and balanced. I wasn't given much option tables were left dirty and uncleared, so I can't even say...

I don't like to leave negative reviews - in dact this is the first time ever, but was so disappointed 😞, was really looking forward to treating my daughter in law and grandchildren on a rare day off, somewhere with decent food and an activity for the kiddies. Arrived at 1pm and ordered within 10 minutes- we chose the large option of hunters chicken and the fully loaded chicken strips for the adults and 2 children's meals - with drinks for everybody. After approx 55 mins our meals arrived. The loaded chicken strips ( described as a large portion of chips topped with boneless chicken strips) arrived in a cereal bowl, tepid in temperature - the melted cheese was cold with a skin on it - with approx 7 chips hiding under a dollop of sour cream The children's meal of sausage,mash and peas was utterly vile - instant ( grey) mash that you could pick up in one on a fork, hard microwaved peas and 2 anaemic sausages - my grandson's favourite meal and he struggled to eat it. The other child's meal was worse - Pizza, chips and carrot and cucumber batons. The pizza was clearly microwaved and the carrot sticks hadn't even been peeled 😪. We had already waited an hour and the kids were dying to go to the play area- so we ate what we could ( and it wasn't particularly busy - lots of empty tables). The children's desserts of ' gooey brownie with vanilla ice-cream' took another 30 minutes to arrive ( even the bar maid made a comment about the wait from the kitchen and shouted over that she would go and make it herself). No Brownie but a slice of hot chocolate fudge cake ( again microwaved) with a dollop of white ice cream with freezer burn. Then cue 2 upset kiddies... we went to the Indoor soft play are only to be told it was full and there was an hour and half wait - really?! That information would have been gladly welcomed when I asked on arrival 😪. £70 wasted. Staff were pleasant enough, but safe to say I won't visit again - the children were gutted they didn't get to...

Myself, my husband and our two daughters visited wacky warehouse on Monday at 2:30pm we were greeted by a lovely young lady on the desk, I'm unsure of her name. She had explained about how long left if we wanted to order food, my husband decided he would order some and she had spoke to him about the deal regarding him getting a meal and our girls eating at a reduced price which is fantastic that you can get two kids meals to one adult meal. Mh husband explained he has an issue with diary and asked for cheese to be removed, she came over to double check the other parts again and that it was just dairy producta to be removed.

Once the food was brought to us by the chef I believe called Jordan he told me husband he had left of the onion rings just because of the way they were cooked near some dairy producta and didn't want this to affect my husband.

This meant a lot to us as not many places would go to this effort but also to explain why and make the changes he needs. Sk that was greatly appreciated and brilliant customer service from both himself and the young lady!

The little stick in the burger to say allergy also brilliant idea again not many places would do...