Somerset House Clifton — Restaurant in Bristol

It maybe a good place for a glass of G&T with your mates but not a place for a meal out with your date.

Atmosphere: Very noisy and packed with people standing around the bar. We got a table at the only quiet corner, but it was still very very noisy.

Drinks: I had a double G&T recommended by the waitress which was lovely, although it was over £9. However the draft beer was warm and flat.

Food: We ordered beef burgers and the patties were SO dry, as if they re-heated already-cooked beef patties. There was no juice. Their triple cooked chips are not light and crispy, they are more like "left in the deep frier far too long" kind of crispy. Both chips and onion rings were very greasy. Generally the food had overcooked/re-heated left-over vibes rather than freshly cooked, and over-priced for the quality. From what I heard from the waitress, it was not a mistake but their quality standard of food. We paid over £30 for two burgers with a side each.

Customer service: Nice friendly staff but when confronted with an issue, not very well handled. After we raised the issue with the food we asked for glasses of tab water, and one of the glasses had something yucky on the rim - not sure what it was but it certainly looked very unhygienic. When we asked one of the staff for the bill we told her about the food issue and the gunk on the glass, she disappeared without apologising or taking the glass away. Another waitress came later on and she apologised for the water but she smeared the gunk on the glass with her fingers in front of us. Not quite what I want to see at the end of the meal at...

*More below - Great food, Fish and Chips, the Lamb etc...., although unfortunately we were very sadly let down by the very 'RUDE' Waitress.., snooty, with a great big chip on her shoulder! I politely asked her what flavour ice creams they had? She said she didn't know!? Didn't know what or how the 'Specials' Halibut was cooked exactly, no details etc!? I asked her the price of the Halibut and once again she didn't seem to know this either?! Clueless waitress! Then my friend kept politely asking her for a Coffee/Cappuccino but she said she wouldn't serve him?! Hope she improves...., or change career! Customer service sadly lacking on her part, but well done to the Chefs for their excellent cooking skills! If it wasn't for her poor customer skills, rating would of been higher!! *P.S. The Manager responded via Trip Advisor where I also made this complaint he didn't seem to treat our complaints seriously, and seems to go on about two other tables who were allegedly by ours whom apparently approached him at the end of the night to say how what excellent customer service she gave...., allegedly?! And how well suited she was to the profession?! I find this highly dubious! And probably 'FAKE NEWS' on his part! And to say why I had such a polarized view?! This makes no sense, I would say the appropriate word would be 'honest' views of her very poor customer service pertaining to this waitress, and in particular as already mentioned above and on Trip Advisor not willing to serve my pensioner friend his coffee?!...

We enjoyed another fabulous Sunday lunch here today Highly recommended. Brought foodie friends along this time & they loved it too. Both the beef and pork were out of this world. Great selection of tasty vegetables and really good home made Yorkshire puddings & roast potatoes. Delicious proper gravy served in individual jugs Nice touch 2 of our meals arrived piping hot and the other two were luke warm, which was a shame. Really authenticity , genuine staff Good ambiance. We had a friendly, helpful waitress who obviously loved her job and made recommendations regarding our drinks. Great selection of gins and beers I had the marmalade one and my friend the blackberry - both delicious. Sticky toffee puddings went down a treat and the Chocolate Eaton Mess was nice, but would have benefitted from some chocolate or strawberry sauce. The only thing to let the meal down was the blackberry and apple crumble The fruit was beautifully cooked but there was no crumble - just a sprinkling of porridge oats and the custard was watery and so sweet it was inedible. We were offered another jug but told it was exactly the same, so refused it. Why? Put this right please chef. It’s lost this...