Zumuku Sushi Ramsbottom — Restaurant in Bury

Possibly the worst meal we have had in a long time!

Where do we start?! We arrived at the restaurant and were shown to our table. The restaurant had no other diners but lots of people standing near the kitchen waiting for takeaway orders which was directly behind us (the restaurant is tiny) It was very cold inside the restaurant and we had to keep our coats on throughout. The waitress tried to take our drinks order before I had sat down or we had even looked at the drinks menu.

Before we ordered we were notified they had no beef at all and a few other things from the menu were missing. We ordered our food and drinks together. My partner ordered a simple Americano with skimmed milk but the waitress had to come back three times asking (Do you want the milk in it, do you want the milk on the side, oh sorry we don't actually have any skimmed milk)

We ordered two items from the small plate menu and specifically asked for it to come with our main meals. (The waitress said don't worry it all comes together anyway) Well guess what...they came before any of the main food arrived. The miso soup was so over salty it was inedible. Two main courses arrived around 15 minutes later but we were still missing the other 2 main courses. We waited another 10 minutes and I had to go over to the kitchen to ask where the rest of our food was. Eventually over 20 minutes after receiving the first 2 courses we had all our food. Sadly the rest of the food was cold by this point. We complained to the waitress and she sent the manager over who offered a discount and free desserts. The food was mediocre at best and nobody finished their plate. Not cheap either! We declined the free desserts as it was only mochi and we were cold and unhappy. I also note the toilets were very dark and quite scruffy and strangely enough there is a camera inside?!

To summarise I cannot say one good thing about this restaurant and will certainly...

Ordered through deliveroo with an estimated time of 70 mins wait. It took 3 hours for the food to arrive -10:25pm. I tried calling the restaurant but the line was engaged for over half an hour, in the end I had to call their branch in Bolton to contact them. There was nothing but an "I'm sorry we've been busy and we hadn't realised something was wrong with our phone" -they didn't even consider contacting us to let us know that the order would be delayed. When I asked if I could speak to a manager I was told managers aren't usually on site. I left my number to be contacted but have heard nothing. Absolutely shocking customer service, which is a shame because the sushi is excellent from here. 3 hours for a delivery from a restaurant half an hour away, is unacceptable, especially without a...

When we arrived the service was very slow (baring in mind there was only a couple of tables in at the time). We had been sat there for over 15 minutes but I had to go up myself to ask for a menu. When the food arrived, it was not up to the normal standard to what I usually have, the beef was burnt and tough and just not enjoyable. I also had to ask for extra sauce twice as it was so dry (again had to go up and ask for this as no one came to the table and all of the staff were in the bar area). On top of this, when I went to the toilet all of them were blocked and 2 of them in a disgusting state. If I’d of gone to the toilet first I would have actually walked out because they were that disgusting. Really disappointed with this experience - will not be...