Bassment — Restaurant in Chelmsford

I used to love Bassment when I was a teenager but I came back after 6 years and the experience was terrible.

The staff were unhelpful when I suffered an injury, having gone in basically sober as we were having an impromptu night which pretty much started at Bassment, I went into the smoking area with our first drinks and the ground was not flat, tripped over a part of a bench that was sticking out, thankfully not impaling myself on a rusty nail, I ended up smacking my jaw on the ground alongside these other injuries (I am very thankful and lucky my jaw hasn’t caused me more issues than a scar), to which the aftercare from staff didn’t exist and I had a stranger help clean me up, resulting in infection in my hand due to glass being in it. The only thing staff offered was “one free drink”, to replace the full one I lost as I fell. There were only young people working there, younger than me, and while I don’t blame them, I wonder why there wasn’t a manager on shift to speak with at the time. The date was 31/12/22.

An email sent to the establishment only resulted in being offered a vodka booth as its sister club, while they took responsibility for the bench being there. They claimed they watched CCTV where a punter moved it, but it was perfectly in line with other benches and shouldn’t have been available for punters to move anyway, if that were the case. The night it happened I heard commotion of “who left that there?!”, and I wondered if it was the case that a punter could have moved it why there wasn’t any action from the security guard, or a label or tape on the broken bench.

When going through to seek compensation for my mental and physical distress, I was told that they couldn’t claim anything from Bassment as they haven’t got any funds or insurance.

I do not like leaving bad reviews but I do wonder how this establishment is still open. It was a very negative experience, I am now suffering knee pain which I’ve been reminded could be a lasting effect of this fall and I just wanted to warn other punters of the lack of care, support and safety this establishment has...

I did write a review about this incident back February 2020, I was with my ex boyfriend and old school friend . It was good atmosphere, male security were very friendly and alright music but even though I have got a learning disability I have asked the girl behind the counter nicely for coat she said about a token for coats I said to her that I never got it when I gave my coat to the guy, she was so rude and very unprofessional. I have asked her and then she moved on to another customer then I got upset stormed off outside I was trying to be nice and patient. I would like thank for security boys who can understand my conditions after one of my school mates confront them that I have a learning disability. As years later I cannot thank my school friend and security boys for being grateful and understandable. I would like to know that girl's name I wish I could ask her name for a compliment, she was disgusting and she has terrible customer service. Its not good for her ignoring me due to I have autism, my apologise of my angry but that is how I am feeling. I dont deserve to be treatment disrespectful by her as I have bullied in the past by other individuals. I am happy to open up about this experience back in 2020 and I will never come back to this place again because I have got a feeling that another staff member could speak to me like that or if that girl is...

Absolutely disgusting behaviour from the bouncers! I witnessed some girl being dragged around in this club by a fully grown man and the girl being pushed up the stairs by the man bouncers!! While she got kicked out.. they done absolutley nothing about the man. There are men in there serving up drugs in the smoking area also...the police are aware of the the assault I have 3 daughters that I will not ever allow to go into this club the poor girl has taken a funny turn that night after she got home and then was rushed with head injury of concussion. A solicitor is doing further notice.

Would put 0...