The Miller, Cheltenham — Restaurant in Cheltenham

To Harry, Ben, Ben, Rosie, Jason, and to the Chefs who sadly I never got there names, I would like to thank you for the wonderful service you have given me and my wife Shirley over the years, why Stonehouse cannot see this is a wonderful place, with wonderful staff and had the potential to be the best place to eat in Cheltenham, is beyond me. Perhaps the area manager needs changing. If he doesn't, realize if you cook burgers, you could do steaks as well. You could also do specials as well. Who is running this company. I dine out in all Cheltenham restaurants and pubs on a regular basis, but I can honestly say, I have no personal friendships with any staff at this pub, but I need to say the team that Harry has surrounded him with is the best in Cheltenham, by miles, if Stonegate need a help in improving there situation, I am retired now, and am available to to help you to get your act together. Ps I hope you do the right thing by your staff at The Miller because. THEY ARE...

We visited The Miller yesterday evening to celebrate my birthday with a large group of friends and enjoy the Rugby World Cup final. We reserved a table, which was given away as we were 10 minutes late. We then had to argue with the staff to get the area we had reserved and paid for cleared. The staff advised that they would make sure we would have enough seats for our party, which they did not. We had to ask people to move to get the seats.

The bar staff were rude. A member of our party went to the bar and asked for four espresso martinis. To which, the barman responded with ‘really?’ and ‘can you not see how busy I am!’ then made him change his drinks to something on tap. Furthermore, they dismissed my partner advising they couldn’t help and were too busy.

This experience tarnished our evening and completely changed the tone within the group. I wouldn’t recommend this place at all if you have a large group. We received no hospitality...

Somewhat bizarre experience with a very rude bartender.

I nipped into here at 11:40 to pop to the toilet after a country walk. Google says they open at 11:00 on a Saturday, and their website says 8am, so I walked in, and nobody bat an eyelid.

As I left the toilet, I was accosted by the barman, who demanded to know why I was there, as they weren’t open yet and were taking a delivery. I said the front door was open and their website says they’re open, at which point he snapped back “well we’re not, and it’s not hard to ask, is it!”

Really weird level of hostility, especially as I was leaving, and he hadn’t said anything when I arrived.

Seemed nice and clean, but after this experience we didn’t end up coming back for lunch so I can’t...