Stay Lets Cheltenham — Local services in Cheltenham

I stayed at Stay Lets in Cheltenham for the past three weeks in a standard studio apartment and will happily stay there again. I would like to give 4.5 stars as there are just a few things that could be improved.

PROS: booking was easy and communication via email prior to my stay was professional, friendly and efficient. central location (the High Street is just around the corner, including a convenience store that is open until late) cost is reasonable, and better than a hotel room is clean, including the bathroom bed is very comfortable. I slept very well! sachets of coffee/tea/hot chocolate/sugar and a couple of biscuits a nice touch smart TV on wall adequate pots/pans/crockery fridge, oven and microwave clean towels provided small electric fan provided (essential in the summer heat!) secure access, initially via app, then with key fob quick response when I alerted admin to an issue with the front door of the property quick response when I was locked out of my room late at night (electronic problem with the lock and it was fixed promptly) friendly staff who I saw in passing a few times vacuum available if needed

ROOM FOR IMPROVEMENT: The lift is out of action and there doesn't seem any sign of this being fixed. I needed to ask someone else to get my suitcase up the stairs when I arrived, and down when I departed, as I have physical limitations. My mum will be staying from next week, and there's no way she can manage on her own. The lift really needs to be fixed. Cutlery provided poor quality. The blades of both knives were separated from the handles and the forks and spoons are heading the same way. For £3.50 at Ikea, I purchased a Mopsig cutlery set and left it there for future users of the room. My mum will be staying in the same room, so let's see if it's all still there! Some drawers in the clothing cupboard would be helpful for those staying longer than a couple of days. No instructions provided about how to dispose of rubbish (not an issue if you're staying a day or two, but for longer stays, this would be helpful). There are a couple of cleaners' trolleys in the hallway, which was helpful when I needed to use toilet cleaner and air freshener, but they could look a bit tidier, and perhaps include a note that it's ok to borrow and return the cleaning products if needed.

OTHER NOTES: As it's a central location, there is noise from local establishments (music, people talking). If you go to bed early or sleep lightly, this might bother you. It wasn't a problem for me. The internal doors close a bit noisily, so other people can be heard coming and going. This didn't bother me, but for some people it might be an issue. I couldn't hear noises from other apartments, other than the occasional water pipe sounds, so walls are well insulated.

Thanks for providing a safe and comfortable apartment. It really was my home away from home for the past...

Aesthetically fresh, the property appears recently redecorated, that's where my positive ends. A bad smell permeates throughout the flats and communal areas. Although appearing superficially clean on entry, the flat was not particularly well cleaned with debris in the fridge and orange grime in the corners of the showers. Windows offer limited sound reduction from a loud club nearby playing until the small hours, so loud and clear that my Google Pixel could identify the track and artist on my phone's lock screen. Some investment in new windows wouldn't go amiss. Door entry was unreliable and questionably secure via a required mobile app which took patience and persistence to get into rooms; a key card would be a much better solution. On two occasions, the app thought I was opening my friends door despite tapping the lock to my room. The Austrian Double mattresses were incredibly uncomfortable which collapsed offering limited lumbar support. Even a mattress topper would have improved the comfort when in a double bed arrangement. For the sake of a few quid compared to trusted hotel brands, I would not stay here again.

In response to the owner, my average review for Cheltenham venues was 4.4 excluding...

Great central location and if you don't have much luggage it is even a walk from Cheltenham Spa. I rented a car with British Rental Car from their website in advance. Stay Let's offer well equipped Studios, with useful USB charges, microwave,washing machine and widescreen TV with internet capability. Excellent WIFI. BUT the interior of the building is not cleaned often and is dirty. A lot of varied aged guests mean a lot of noise. No security deposit is taken, which also adds to the potential for more tranistent younger guests. Doors are constantly being slammed and no instructions are provided to guests to be quiet and mindful of fellow guests. Access to building and rooms are with an APP . Value for money and...