Meadows Tap — Restaurant in City of Edinburgh

I went yesterday for a quick meal with a couple of friends and my son. There was a private event starting in an hour but since we wanted just something quick, we decided to stay. First I asked for the changing room, as my son (who is on my arm when asked to staff, and visible quite big) needed a change. They said there is space near the window in the lady's toilets. I went there and it was basically just a windowsill, not at all meant to be used as changing room, as there were fake plants and other things on it. Aware of the time (we only had an hour to order an eat) I made it work. I then tried to order some plain fries, as I was on a diet for intolerance, at the moment, and they said that I could only have plain fries if I ordered a burger (even though fries don't come with burgers but you need to add them on and pay separately). I decided to order just a dessert for my son, using the qr code on the table, but it was very slow and again, mindful of the time, I went to the till to order there, explaining the issue, without receiving help, as the place was getting busy due to the private party, but she said she needed the ipad to take my order, and her colleague was using it,so it was best for me to keep trying on my phone. Eventually one of my fingers managed to place an order using her phone. They brought the dessert without any cutlery or napkins. Staff was quite impolite, not a smile, not williness in trying to make the customers experience pleasant. I definitely understand that it was a particularly situation due to the private event, but maybe next time it would make more sense to just close the pub to the public, if don't have the capacity to serve...

Food here is banging. However. My partner ordered beer and the answer was ok. I ordered a coctail and the answer was “well if that’s what you must have then ok” I love sarcasm, but not when it comes from a stranger, not when it comes from someone who works in hospitality and is supposed to make me feel welcome in an establishment and especially not when it isn’t followed by a laugh to indicate a joke was attempted to be made. Instead I got a look of someone who can’t be bothered. I understand my Eastern European people can come across snarky sometimes when we don’t mean it, but I can also tell the difference when someone is plain rude with no attempt to hide it. The coctail was made extremely poorly, I had it in your bar before and it was delicious, but this was so bad I had to return it to the bar and get a beer instead (way cheaper, however no money was returned to me, so YAY for spending £8,99 on a pint. I won’t be back for a loooooooong time. I used to recommend this place to all my vegan people, I hope they didn’t get the same poor treatment on their...

Absolutely awful. You cannot pay by cash because it is "too much work" aparantly. You can't order food at the bar (not that you would want any of the processed vegan garbage they are selling) but instead they rudely tell you to scan the QR code at your table. Both doors were open while I was there and I was literally shivering... I asked the staff if they were cold and they told me they were warm as they're always on their feet but they would happily swap positions with me??? All in all it was one of the most bizarre bar experiences I've ever had. Angry, lazy and self righteous bar staff that roll their eyes at customers who dare to ask a question. I'm genuinely serious when I say the 2 female bar staff I encountered had the worse customer service I have ever seen. Oh and it's insanely overpriced. £6.50 for a pint 👍 NEVER...