O'Briens — Restaurant in City of Edinburgh

Absolutely shocking service by the blonde lady behind the counter, she was so rude to my colleague when ordering. Employees at any company are a representation of the brand, this is shocking customer service, if she is not able to speak to people in a polite and respectful manner (basics of customer service) she should not be in the front dealing with customers. It’s a shame because my colleague enjoyed her wrap but the whole of my company will not be supporting this business any further. We are a big organisation just down the road and we will not be recommending our...

English Translation (with slight refinement): The employee’s behavior was extremely poor when dealing with customers. She kicked me out even though I was with my friend, who had already placed an order and was sitting down. Her excuse was that I hadn’t ordered yet. When I later tried to place an order myself, she refused to take it. The overall attitude and service were extremely unprofessional and...

OK! So I travel the whole of the UK and find it very selfish that the triple decker is only sold here. Every sandwich company in the UK needs to come here and steal this masterpiece so I can buy it everywhere else (but not Subway, nobody like you). When I am in Edinburgh, this is the only sandwich I am eating from now on. Would have taken pic, but unfortunately, I...