Rose Street Brewery — Restaurant in City of Edinburgh

Very rude service!

I popped in last night for a quiet drink and when I ordered drinks for my friends and I was immediately met with contempt from a rather hostile man (I refuse to refer to this individual as ‘gentleman’). He was on the elderly side so I assume the manager. I don’t have the energy or inclination to write up a detailed account. To summarise, there were some issues with my order in that they did not have some particular drinks. Instead of offering suggestions on alternatives, the response was just “don’t have that” in a rude manner. As a publication, there are some key competencies you should possess. One is being hospitable (clue’s in the name!), one is having a knowledge of beverages! The whole conversation with this man was extremely unpleasant.

At this point a very friendly lady popped over, interjected and did actually offer me an alternative. She clearly seen me struggling and did a great job of the handling my order.

I despair at this. Hospitality has suffered so much over the past year and a half. Things are now looking positive so you would think these business owners/managers would be grateful and making at least some effort. Businesses like this deserve to have closed down. I’ve seen so many great establishments close that did deserve to stay open. Very...

Great bar downstairs. Restaurant upstairs is lovely. Food I ordered was not nice. Complained and sent it back. Don't know what the bartender said to his manager but next thing I knew there was an angry aggressive man looming over me. I had asked for my meal to be taken off the bill. He accused me of eating meal then complaining which I had not. I had taken two maybe 3 bites of it and couldn't eat it as it was making me feel nauseous. Meat was incredibly fatty, seasoning was very unpleasant. Veg was overcooked and soggy, seasoning wasn't nice. I ordered stovies and the soup I had as a starter was thicker than the stovies. Have never had that experience before was genuinely taken aback by it. He was incredibly defensive, wouldn't listen, and his body language, tone of voice and general demeanour was aggressive. I have no doubt that no matter what I say he will come up with some form of excuse. Shame because up till that point my friend and I (she very much enjoyed her food) had enjoyed...

Weve been in the British isles for 2 weeks, travelling all over Ireland & Scotland. Edinburgh has been my favourite spot & has never missed a beat in terms of food, service & fun. Rose St Brewery is no exception for our last night in Scotland. Chloe attended to us straight away to be seated & with drinks. The poor darlin’ you could see running around like a headless chicken, working herself to the bone while her & the two other girls worked to get the packed restaurant served & out the door in a remarkably quick time frame. The food was absolutely excellent, hit the spot with the garlic chicken & balmoral chicken, with very little wait. I hope management is able to get a few more staff though because as great as they all worked, it was extremely busy & the rest of the festival days will be very hard on them, so them having proper support to ensure breaks are taken & minimising burn out is important. Great work commended to this team for their first night of...