Caffè Nero — Restaurant in Cotswold District

Unfortunately this place has gone down hill over the past few years. Firstly the place has increasingly become absolutely filthy, and needs a complete refurb, as a good clean just wouldn’t cut it at this point. As a result, I can’t comment on the food, as I simply won’t buy any (Take a look at the fridge where the cakes, pastries etc are kept, they are particularly disgusting!) Service and coffee from the staff can be ok, but it depends on who serves you. For some reason, there has been a massive turnover in staff over the past year or so, so It’s very hit or miss. Only one or two staff members now seem capable of making a good coffee, which is a real shame. You can also tell some of the staff members are thoroughly fed up and downbeat from being clearly overworked! I used to enjoy coming here many years ago, and kept up the regularity for a while out of loyalty, but unfortunately this won’t be continuing in future and I’ll be taking my...

Unfortunately you have to give a star to right a review, if it was possible I’d give 0. Our last experience was a horror show, we were lied to about an item containing an allergy risk and simply dismissed by the manager. We thought we’d give it a second shot after being apologised to from head office. Terrible mistake. We walked in to have our food taken off us and “heated up” with no mention or acknowledgment and then waited a good few minutes before being asked what drinks we want. The place is absolutely filthy. Dust all over the tills and counters, the ventilation is the fridge is THICK with grime, I had to root around for a water bottle not covered in dirt. The cake display is absolutely filthy, coffee machine hasn’t been near a clean cloth for a long time and there are coffee stains up the wall? Rude staff, dirty location and below par coffee. Save your money, visit the Independent...

Never understand some staff ever. I always speak the truth, so here goes. Around my neck I wear A disabled band. But, when attitude shows, to contend with a BCs, Psychology. Now disabled through perpetrators. I no longer will use them. It's very hard and even more of a struggle when attitude is showing towards me. It's not my issue, it's one female who works in the branch. Like I say. Honest still. AMan can speak honestly, I say no more. Just walk away thinking, Great. Why, What, will I ever find out. Never. Can't believe some offensive people for what reason. My disability I don't want made worse. It costs my health, NHS and understand. I don't want to. It's others who also might get affected that just don't deserve this. I don't want sympathy or compassion. But, Etiquette and decent...