Ashoka — Restaurant in England

Placed an order on New Year’s Eve via just eat that was accepted, now I understand that New Year’s Eve is a busy time and there for was prepared for the wait.

2.5 hours later no sign of the food, just eats website prompts you to call the restaurant, the number was engaged non stop for another 45 minutes with no way of contacting them, eventually the number rang but went to answer phone, it was only when I was leaving an angry message that someone picked up half way through. Upon speaking to the person there I explained my situation and he just asked what I wanted him to do? I asked if my food was coming and he said no, bare in mind on just eat it said my food was delivered where the person in the restaurant said no it has definitely not been delivered in a mocking tone.

I then asked if I could have a refund as it is now 10pm on New Year’s Eve and I’ve been waiting 3 hours for my food, he said yes that’s fine. Sums up 2020 really.

Shambolic...

Where shall I start?! Starters were alright . For main course, ordered a white fish bhoona, fish were overcooked, very dry and chewy. I cut open a piece of fish, tried to see what's inside, there was hardly any flesh there. Then showed it to the waiter. He said you are supposed to eat the whole thing not to cut it into small pieces. All he can do was to offer extra sauce to put on top. He didn't see the point was the fish not the sauce!! My son asked if they do butter chicken. They said yes, but when it arrived its not the usual butter chicken that we ordered in any other Indian restaurant. It's very oily and hardly any sauce. Then the tarka Dahl, the chef overcooked the garlic therefore the whole dish tasted bitter. Really disappointed. We did not enjoy the meal at all. Definitely not...

Been using Ashoka for a while now - they're very reliable and quick. Food is probably the best you're going to get in Brighton. They always deliver within 30-45 mins and the food is always on par - not amazing but like I said, probably the best delivery you'll get in Brighton. There seems to be a standard here and nothing really spikes out - which is a shame because Brighton really has a name for eat-in restauarants (chilli Pickle doesn't really count unless you think it's OK to wait 3-4 hours for your food) - Brighton really needs to up it's delivered food game - Ashoka would be the one to do that IMO - but no one is rising to the challenge. These...