Latinoamerica Argentine Restaurant — Restaurant in England

A miserable experience

A night of celebrating a new job was completely ruined by the appalling attitude of the staff and manager.

They completely destroyed what should have been a fabulous night of celebration with their terrible attitude, the entire staff should hang their heads in shame for doing exactly the opposite of their job, to make customers feel welcome, happy, comfortable and looked after.

I cannot recommend avoiding this place enough. Whatever you do, don't take you loved one here on Valentine's Day.

I had the temerity to ask for our main course to be served at 8pm as we arrived at 7pm, ordered starters, got some good wine that we wanted to give a chance to breathe first.

What followed was a complete nightmare as the waitress, manager and serving staff all made the point they needed the table at 9pm. Quite how slowly they thought we'd eat is a mystery.

The waitress came back again to coerce us into eating earlier. My girlfriend was, by now, so uncomfortable and intimidated, she simply agreed on the basis the food would arrive 15 mins after we let her know we wanted it.

There's nothing worse than mains that show up straight after your starters and is a guarantee that you're in a poor quality establishment.

Despite the promised 15 minute wait, the mains arrived in 2mins as they were determined to force us to eat and get out. The waitress then rocks up to interrupt us and say she doesn't know how the food showed up so quickly. By now they'd made us feel so uncomfortable we just want to finish up and go, so I made that point.

Half way through the meal, the manager compounds the issue by interrupting us, again, to offer to take the half eaten meal away and bring it out later. I simply asked to be left alone so we could finish and go

Finally, the manager comes back with a dessert menu, as if we'd stay! I made it very clear we wouldn't.

He knocked the price of the drinks off and we left after which my girlfriend ripped into me for paying at all!

So the manager and staff managed to turn a celebration into a blazing row.

Fcuk you from the heart...

This restaurant has always been one of my favourites but lately, the food quality has decreased a lot. What I did not find fair at all was that the kid's menu had a steak that tasted like rotten meat. I wonder the source of this meat or if it was in fact, rotten. Staff were unable to say what it was and tried to convince us it was rump. No, it was not rump.

It was suspiciously soft and looked like the worst quality meat you can find, ones that might be formed previously in a lab because the colour, smell and taste was different and dark brown. We also like rare not well-done steak and we said this while we ordered. I am extremely disappointed as I also received burned fried plantains, I wonder why the chef let this plate get out of the kitchen…

I trusted this place for my children to eat quality meat and we almost gave the baby the rotten/pre-formed meat from the kid's menu. It smelled fine but taste was so bad I felt sick! We all tried it and tasted like hell. I am glad I tried it before giving it to him.

Also, the empanadas that were always excellent, lacked a lot of flavour, barely any meat in there.

We prefer to pay more and eat quality food. While we understand the pressures restaurants might face, the overall dining experience felt lacking compared to previous visits. I value the well-being of my family, and it’s important for us to trust the quality of the food we’re served, especially for our children.

We’ve always had wonderful experiences here in the past, and I hope these issues can be addressed. It’s crucial for us to feel we are getting good value for their money, and more importantly, safe and quality food.

We are hesitant about returning, but I sincerely hope improvements can be made for the sake of...

Visited here for the first time Saturday night as we were passing and thought we would try. We received a warm welcome and seated to a table, menus were given to us and drinks order taken. It did take about 15 minutes for the drinks to arrive. (1 beer and 1 glass of red wine). I did ask for a glass of water too but that never appeared. Our order was taken and we chose the Steak platter for two at a cost of £75. The food arrived within good time but unfortunately we were very underwhelmed with the 4 different cuts of steak that were quite small, 1 bowl of chips (frozen skinny) and 1 bowl of salad, no other accompaniments. We asked for the steak to be medium cooked which the two thinner steaks were but the thicker fillets were raw in the middle. We asked the waitress to rectify the thicker piece which she took away to be cooked more to what we had requested. We had finished the rest of the meal and we were still waiting for the steak to return. So we asked another waitress about this and eventually it returned. Took about 15 minutes. So we sat there just eating the piece of steak. We did complain when we asked for the bill because this was not satisfactory. A discount of £16 was given but even then the food we received for £59 was not, we feel value. This experience was a real shame as we have heard and read good reviews on the restaurant but sadly it put a dampener on our evening out. In fact we went to the pub opposite and my partner ending up having two packets of monster munch as he was...