Brettington's Steak and Lobster House — Restaurant in England

I firstly would like to add if I could give this place zero stars I would, we have been here previously and loved it so much that we wanted to return for another special occasion. This time round we did not love it, to start we were sat next to a party, I asked if there was another table available I was told no sorry. We sat down next to where the door was wedged open we had two tables that had been shoved together but our table was wonky so was unable to put glasses on the table as they were sliding down. We ordered starters one being a sharing starter, this came out with no plates for us to be able to ‘share’ it out, we asked for plates and were given them within a few minutes. Moving on to our steaks, we again ordered the sharing platter with two sides and two sauces and a side of lobster. The meals arrived again no plates to be able to share the platter, we waited thinking maybe they will bring them over with the lobster in the meantime we picked at the chips which were stone cold, we waited for over 5 minutes before we then got up and asked for some plates and to advise our chips were stone cold. The lady quickly went and dried to plates to give us and found our lobster. The steak was inedible and stone cold, the only hot part of our meal were the onion rings. We were looking around for a server to speak to but no one came past to check if our meal was ok if we needed anything drinks etc. We ate the sides and a young boy came over to say ‘are you done’ and collected our boards then another lady came over and asked if we wanted deserts to which we said no thank you, we then were left for over 40 minutes before I got up to speak to the manager, three servers walked past me waiting at the kiosk before one stopped and asked if I was being seen to to which I said no, I asked for the manager she came over I explained the food was inedible minus the starters, the service was appalling, once we started to discuss the service two of the waitresses came over to listen to our conversation and it took myself to say I actually feel uncomfortable with discussing this whilst you have to servers behind you listening to our conversation for her to send them away, I explained we hadn’t been given any attentiveness throughout our meal I wasn’t able to let anyone know our meal wasn’t great because no one was around until a young boy asked ‘are you done’ this is not a cheap restaurant and you would expect the service to be more attentive. The manager said she would love for us to return so she could ensure that we were taken care of, my answer to that was no way! And that we all should of been taken care of the first time not for us to have to complain. If you would like a cold meal and chewy lobster at full price this is your place!...

Great service from the staff, but the food is overpriced for the quality you get in return for your money.

For starter, I had the spicy crispy fried beef. It tasted fine, but it looked really unappetising as it was just brown slop on a plate with some rocket. It definitely felt like they has just used the leftover end bits of beef from the steaks to make it. I don't actually mind that (nice that they don't waste food) but I think naming it something like 'crispy beef burnt ends' or something would be better. I also tried some of my friend's squid starter, which was really nice but could have done with more sauce.

Main course I had the 12oz ribeye (£36). Again it tasted nice but I've had better ribeye at a cheaper price. The outside was kind of gritty, it didn't have the chargrilled bars you might normally expect and it was like they'd either cooked it in a dirty pan or burnt the seasoning on the outside, leaving it gritty. However, it was cooked to my liking in terms of pinkness and it did taste nice on the inside. The chips were fine, but nothing special. Good portion size.

Dessert was the sticky toffee pudding, and this was the highlight of the meal, which is actually disappointing for a steakhouse. But it was big, tasted great and I could have gone back for more.

Service was brilliant all night, very attentive and quick. The only slight criticism here is that when we arrived, one of the first things they said to us was that we had to order within 15 minutes of sitting down, which I thought was a bit instructive. In the end we were ready to order in time (party of 8) but they weren't ready for us!

All in all, the food was decent but between my wife and I, our meal cost £110 (only 2 alcoholic drinks in that) and she didn't have a starter or dessert, and I had one of the cheaper steaks. So for 1 starter, 2 mains, 1 dessert and a couple of drinks, for £110 I was kind of expecting the best steak ever, but it was...

Update: Restaurant has gone down a couple of stars: food is now just ok, nothing that tickles your palate. Coctails are substandard, miserable, and heavy with lime. Service is apalling; one staff member was speaking so loudly, you'd think she's trying to sell items in a Sunday market.

I have to say that I was quite disappointed with how much has changed since my last visit, and now I can no longer vouch for Brettingtons as top tier for Medway towns.

Also, even for groups less than 5-6 people, a mandatory service charge of 12.5% is now applied. So shitty service welcome, no effort is being placed in making customers feel really appreciated. -----‐---------------------------------------------------------------

I have always ventured out to London to find a finediningg restaurant until I found out about this gem in our little Medway town of Rochester! After months of attempting to find the right date, my gf and I booked a reservation.

From the welcome at the entrance to the seating, it was refreshing! Our servers were friendly, attentive, accommodating and prompt. The way they communicated with us, one would think we've known each other for a minute! The servers were also quite knowledgeable on the dishes and the drinks and gave great recommendations! Not one of them was lacking in their service!

My friend and I felt very comfortable throughout. The portion sizes were perfect, the dishes were delightfully palatable, euphoric even!

It was a perfect night out!

I cannot wait to take more of my friends back to experience this gem!

Update: I have revisited this place twice since my first review and it's still the same and I...