Caffeine Brunch and Cocktail Club — Restaurant in England

This place is dark and dingy with virtually unreadable menus. I was asked if I have any allergies and said yes to uncooked tomato seeds.

I was told by staff member that I can't have the baked beans as they may contain tomato seeds. I assured her that I would be fine with baked beans which are cooked, she argued with me twice, saying no I cannot have I then said I would leave. She took the order however when the food arrived there were no beans at all.

I said I ordered the beans and again I was told I can't have them so I said I didn't want the food, We got up and the result was that 20 minutes of my life was wasted on this place arguing with a rude staff member that tried to con me with a lesser meal.

The rule in this place is you must have what they give you rather than what you request, and if you refuse to eat the food then your the bad guy and need to pay regardless of not eating their food. In my opinion, this is disrespectful and very rude. I am not a child who can't way up a situation and decide for myself.

I suggest you describe your food properly and if there is a potential issue let your customer choose.

UPDATE: Following your very rude response, I suggest you read the sale of food act 1984. For clarification.

I didn't tell your waitress that I had a severe allergy. What I said was I have an allergy of raw tomato seeds. To describe baked beans, they are cooked and not raw. If you are giving raw foods for items that are supposed to be cooked, then you need reporting because your are creating an health risk.

The order was placed on the understanding that it included baked beans.

You were charging for a meal on the above understanding.

I did not eat the meal as it did not include what I asked for and would have paid for.

Just because you cooked something does not give you entitlement to payment when someone refuses your meal.

If you want to report it to the so-called relevant authorities as you claim, I suggest you tell them the truth.

Your staff were not listening to the customer. You did supply what was requested. The customer didn't want what was offered. The customer did not eat any of what you offered.

Your veiled threats are simply because I left a negative review of your business.

Two months later I am still waiting on the so called authorities to turn up.

If you want customers and for them to pay firstly I suggest that your staff listen to the customer and respect the customer decision 3 times you had a chance to fix it. However you chose threatening your customer instead.

We will never use your dirty dingy so called attempt at a...

DO NOT EAT HERE IF YOU HAVE DIETARY REQUIREMENTS. They served meat to my vegetarian friend who regrettably ate some prior to realizing, and they served gluten bread to my other friend who is intolerant of gluten. When we raised that the waitress didn't seem sure which was gluten free and which was vegetarian they told us they were sure the meals (which were two different meals) had been prepared the right way round. They replaced the vegetarian meal, and the vegetarian patty on the new version looked COMPLETELY different (photo attached - the left was what she was initially served, the right was the replacement, they were trying to convince us that these were two examples of exactly the same product from the same company). They wouldn't admit the mistake and instead chose to keep lying. They refunded us one meal. Will be reporting to FSA. We remained polite throughout, as did they - the manager seemed approachable but had no idea the gravity of the error and didn't handle the situation well at all. Would advise all...

Sadly this place looks like they do amazing food but after trying 4 times and booking I have yet to experience any as we got there and they weren't doing food, then they were doing a themed evening so not doing food, then we got there and it was too early for food and freak shakes, then we booked thinking this would solve the problem only to get a message 45mins to the booking time saying they weren't doing food although we did get freak shakes which were nice. Overall the staff were friendly and the venue is quiet and relaxed but with all the signs up showing the food it would have been nice to actually get some of the loaded hot dogs etc. sadly my god son was very disappointed and so was I. Luckily Bosco helped us out even at busy times where we had food every time we were let down...