Costa Coffee — Restaurant in England

I recently stayed in this costa twice over the last few weeks, staying for a couple of hours at a time, remote working. There seems to be a common theme of how they operate.

One person serves all the drinks and another will be doing everything else. That's fine, if it's not busy, but it is, and there's queues all the time, when they doesn't need to be. No joke, you're waiting at least 20mins, just to get served, then there's a wait to get your drinks.

The priority should always be to reduce the line size, even if it's all hands on deck, but it isn't. No doubt it's because they are understaffed, but on one occasion there were two people, mulling around, when one girl was overstretched.

The reason for the one star was because of a more serious observation I made. A staff member, went from washing the dishes (or loading something) in the back, to emptying the bins and seeming taking the rubbish outback, to going straight into the front area and touching multiple surfaces. Never once washer her hands.

It's not on, at all. Especially with what we've all gone though in the last few years. Cleanliness in these environments...

We usually frequent this outlet during teatime. I have always observed one of the staff members, Dan. He will always have an unpleasant face whenever there are customers. He is very reluctant and impatient. Lately I realised that this personality of his is only displayed to non-English people. He would be extremely chatty and pleasant with an English customer and becomes sulky when it is a non- English person (Asian, Black etc) In fact personally I would be afraid to enquire further because he looks like he is about to give you a scolding. A big coffee outlet chain like Costa Coffee needs to be more attentive about this and provide staff with training. Most of the staff at this outlet aren’t happy to see customers anyway except one or two smiley faces which are on rather...

I never leave bad reviews because I respect every member of staff in every place I go to but this was my first experience here and it wasn’t pleasant :( my partner and I sat down at a corner table and while she went to order I stayed sat. After around barely a minute and a half a blonde older woman walks up to me and tells me if “us girls didn’t order anything we’d have to leave”. Completely fine! I understand you have an influx of people in and out and I’m not personally offended. What DOES offend me though is to then go back to the counter and gossip about me and my appearance to your co-workers all while my girlfriend is within earshot. Completely unwarranted and unacceptable! I don’t understand what...