Costa — Restaurant in England

Use this Costa regularly and today I've gone in like normal and I've notice the top counter when I put my finger thru was coming off with a sticky dust it and it hadn't been clean for a wile like 3 weeks I put it to the mixed race manager and staff who abruptly ignored me when I was telling him how disgusting it was especially during an endemic. They were so rude by ignoring me as a regular customer I won't be returning due to this its totally disgusting and they have shown how ride they are to customers. Their was 5 of them not one could clean what in 3 weeks. AVOID GO TO PRESTON ROAD 10X BETTER HAPPY WELCOMING STAFF QUICK SERVICE ULKIKE LONDON...

It was a good birthday treat from Costa on the app.. a dessert of my choice.. I relished the Strawberry Vanilla Cake.. it was delicious.. as I usually take cappuccino here, which I like. Alot.. this time I tried Latte..but to my disappointment the staff made a very bad latte. I know how it's made coz I my being working as Barista..the guy just poured a one shot coffee in a cup of hot milk and served me.. that too in front of me..as therr were other customers I didn't made an issue.. then I understood why many customers praises coffe at my workplace comparing it with Costa.. I love this brand and coffees..so pls request you to...

I wonder who is writing all that sweet opinions about this place. yes, very good location, nice interior (after refurbishment a few months ago 2021) but quality, the standard of served drinks, and politeness of some staff members are far far away from average Costa Coffee. Don't pop in for a coffee after 17:00, you can see dirty plates, take away cups around, display with cakes, crisps stands, and surroundings after earthquake or hurricane. It doesn't look inviting and appetizing. Also, someone should check the health and safety standards of this place. I'm so disappointed and will stay away...