George Street Tap — Restaurant in England

So we arrived at 4:00 on a Sunday (fathers day) after a nice lunch up the road there was 3 of us, we had a nice welcome, it wasn’t busy so was given a table straight away, We ordered 4 cocktails as they were 2 4 1, I left after one drink to drop my shopping home as we decided to spend the evening at the George tap I left my 2 friends there and then I came back about 45 mins later, when I returned my 2 friends were sitting outside with 2 more friends so I joined them and we had a table of 5, we were enjoying ourselves and ordered 6 pitchers and 10 shots between the 5 of us over 4 hours, at 8:15pm Mary the waitress came over and I ordered 1 pint for myself and 4 last shots for the people left on our table before we were gonna head off, Mary said ok and went inside..... after 5 mins she came back outside and said we can’t serve you anything as we have a duty of care to our customers to make sure they can get home safely it’s our policy, I was very shocked and said why, Mary said we had mixed to many drinks, I then asked if I could just have the 1 pint for me and no shots as the others left on the table still had there pitcher and I had no drink and mary said the manager Charlie refused, we were in shock as this had never happened before, for a moment I did wonder if the conversation I had with Charlie earlier was anything to do with it, I asked what time do they shut and he said “10 but normally it’s empty by 9 apart from the drunk staff so we close early depending if anyone’s left”, but I left it and we went over the road for another drink, I went outside from the other pub after about half hour and saw the manager Charlie over the road outside the George tap so I crossed the road and very politely asked for an explanation about why he treated us like that, Charlie’s response was the 2 other people we had on our table are regulars and they only ever drink half pints so all the pitchers and shots must have been drunk by us 3 I said that’s not true, we were sharing the pitchers and cocktails as your staff were aware as they kept bringing us fresh glasses, Charlie then said you have had to many shots at least 4 rounds, I corrected him and said I ordered 1 round of shots and the regular who apparently only drinks half’s ordered the other round of shots and your staff member took his payment, I said to the manager Charlie as a manager you should have come out and spoken to us about your concerns before making a judgment without knowing the facts and save us the embarrassment, after my experience today i was very disappointed and after years of using the George tap I won’t be returning which is a shame, if you want some advice and crucial feedback your manager and staff need to work on there customer approach and not quote a policy but then in the same sentence say but you haven’t been anti social it’s contradicting, confusing and quite offensive as there was no...

I must say I’ve been to this establishment before with friends and everything was lovely however I had an awful experience on Saturday 31st October. I had precooked a table for lunch just at opening time for 4 people and I exclusively put in the notes that we would be in need of a highchair. Once greeted by the manager who took us to our table which was a high up bar stool table at the front of the entrance, a high social was bought over and my child could not Even reach the table he was so low down, my son was going to be eating too and the staff members looked at us as if we were being over dramatic. We asked this lovely waitress who agreed with us that the table was not suitable whatsoever and said she would ask the front of house to arrange a new table, he came over in a rush and said he couldn’t give us another table as they were all booked up for that time (we were the only people in at the time) and said we would have to look elsewhere. When getting ready to go we saw a group of 3 young males asking if there was a table free for them to have drinks and suddenly they were seated in a nice low table where me, two other adults and a baby could have sat for our lunch. When challenging this the manager simply stated people booked specific table which seemed unlikely as when I booked I was never given that option. It’s the first ever time I’ve ever felt an inconvenience to a bar/restaurant because I had a child and I was just going to eat for maximum and hour and not to drink myself silly. I have never felt more embarrassed. It just seemed like the place didn’t want to accommodate as I was having a meal with my family but they seemed accommodating a few weeks before when I was drinking...

Nice decor, decent food and range of beers with good sports set-up but... In December my friends and I came for lunch in preparation for the Man United Vs Man City game at 5:30. We knew we would have to get to the pub early to secure a TV booth for the game and therefore four of us ate lunch there and drank several drinks each waiting for kick off at 5:30 when more friends would be joining us. At 4:50 only 40 minutes before kick off, a member of staff came to the table and, without a word, placed a "5:30 reserved" sign on our table and walked off. I had to get up and go and find him to ask what they meant as my friends and I were at the table and planning on ordering dinner shortly and had been here since 1pm to ensure we had a table for the game. The member of staff told me that it was for a party and he needed the table. As a result, we had all completely wasted our entire day and money as well as ruining our evening plans. Being told about the table reservation 40 minutes before left us no time to go and find a table in a pub elsewhere prior to kick off. The most frustrating part of this is that we had got there so early to secure a table and had we had known about the reservation then we could have sat at a table outside of the reserved area but by the time we were notified, all tables had gone. Lastly, I emailed them to explain this to see if they offered any kind of apology and I didnt even...