Italian Kitchen — Restaurant in England

My experience before the pandemic. I can't tell you if they've improved or not but here's my experience:

Me and my friends ordered the same time. Her's came first which only took about 10 minutes, this was fine as we had different dishes. Shae wanted to wait fo mine before starting but after 10 minutes she had to start eating as her meal was getting cold. I still had nothing. When 20 minutes passed I asked how long until I can expect my order and the front house waitresses didn't know or give a rough estimate (they were polite and appoligised). 40 minutes had passed, I finally got my meal (50 minutes for a Mushroom Tagliatelle and 10 minutes for a Bolognese?!) My friend finished hers way before that.

Next issue: there were no folks visable. When I asked if they had any folks, the waiter rudly said "they are in the holder!" We both told him we looked and couldnt find anything (was overpacked with spoons). He tipped the utensils holder upside down shaking it's contents all over our table to find 1 folk burrided in a mass of spoons. He walked off with no apology or explanation of his attitude. An innocent mastake on our part, we didn't deserve that. We were not pushy, we were actually generously patient considering the bad experience we already were experiencing.

Food was delicious despite the overall organisation and this restaurant seriously lacks time management and/or staff. Sadly will never dine nor recommend to a friend due to this single experience being...

We came here for lunch just before 12PM.

The man who greeted us into the restaurant didn’t crack a smile at all, or seem at all bothered to be working there.

We ordered the fish and chips, I must say the fish was very nice and succulent and the French fries were a nice touch.

We both got 2 smoothies, these I thought were eye watering for the price.. £4.95 pretty much £5.00 a drink. However, they were nice and fresh.

I would say the service for drinks and food were very quick.

However, I had to search high and low for salt.. I found some under where the sauces are placed.

There is also a lack of gluten free options on the menu, in 2024 this is fairly shocking.

Overall, the food and drinks were good.

However, I’d get a more enthusiastic and customer natured person to the front of house. As this mans approach doesn’t make you feel welcome at all.

The prices are fairly high, wouldn’t come here again unless it was a...

We recently dined at your establishment and paid £55.75 for what turned out to be an extremely disappointing experience. I feel compelled to express how unacceptable the quality of the food was: The fish was not fresh, which raises serious concerns about food safety and storage The smoothies were bitter and undrinkable The strawberry milkshake was extremely watery and tasted nothing like a proper milkshake The halloumi salad was completely flavourless, showing no effort in seasoning or presentation

This is not a matter of personal taste — it’s a clear lack of basic food quality and preparation. For the amount charged, the standards should be far higher. I expect this feedback to be taken seriously, as the current state of the food being served is unacceptable. This place a joke! We will not be returning and will be sharing our experience publicly so...