Visited yesterday (Friday). It was staffed by just one person and nobody was on the kiosk when we got there. As we had booked tickets online we just went straight in (no barrier or signs were up to say to wait for assistance, or “please queue here”, “back in 5 minutes” etc.) There were two large groups inside when we entered, and as we were waiting the employee then appeared from upstairs and told us all to get out and that we shouldn’t have entered (there were another ten or so people behind us who had also just come in the doorway.) I felt bad that she was on her own but a simple sign or putting the chain barrier up would have been a better option than to be annoyed at customers who had already paid in advance. Once we did get in, we were given about 20 minutes to take photos - not really worth the price that you pay for entry, when you’re taking all the photos on your own device anyway. There was also broken and missing props (you could see as glue was still on the wall), wallpaper that was ripped in some areas and it all looked rather tired and as if it hadn’t been cleaned for a very long time. I always hate to leave a poor review, but I also don’t want people wasting money like we did, on an experience that wasn’t really worth it. Also hope to see it being staffed correctly in the future as I know first hand how difficult it can be to lone-trade a busy business.