La Fontana Italian Restaurant - Leicester — Restaurant in England

Had a terrible experience with an afternoon tea which my partner posted about before. When they saw he had wrote his own review about the experience the communication about getting my refund turned to asking me to change or remove the review that wasn't mine. So my partner felt obligated to remove the review in order for them to even proceed with the refund. He added the review again after I got the refund.

Personally it is disappointing to see this cafe turn to non vegan options. They say it's due to the fact they can't keep up with competition which I totally understand and I'll never discredit that. However all my vegan friends have never had very high opinions on the quality here. I feel like it would have been easier to look into making their food better before going to non vegan options.

Really disappointed with the reply my partner got. And it seems like other low star reviews are getting similar responses. The 1 star my partner gave was for the terrible service and experience we had not because they decided to start serving meat. We eat in non vegan places all the time so really doesn't bother us eating in such a place. Hopefully you yourselves can look towards kindness before jumping to your own conclusions.

I wish them the best but I won't be visiting again.

Edit - we arrived 15 minutes early. Which you coldly said "oh you're early". I told you I was happy to wait till 1 if you needed time. You sat us down and told us you would send somebody to clean our table and get us a drink. Multiple people arrived after us and had their tables cleaned and served before us, who had pre-booked. We waited till 1:18pm as we had limited parking time to get lunch that day before leaving. Which we didn't think would be an issue because we pre-booked. You didn't communicate at all during our time to explain you were busy or needed more time. This reply is completely out of order and honestly should be ashamed of yourself. I'm not sure if the pressure of rising prices and lack of business (as you've already stated) is getting to you but it's clear from your replies and how you've replied to me you lack customer service skills.

Really really disappointed in these replies. You have a right to your opinion but so am I, so don't make everyone on here seem like some sort of bully...

My wife really likes Prana but my experiences has been a bit luke warm. It has a nice enterior and friendly staff however the food left me dissapointed. I have had a sandwich twice here and both times it was very lacking in filling. The homous that was supposed to be in it was very thinly spread and soaked into the bread by the time it got to our table leaving a few decorative leaves for substance resulting in a very dry meal.

I also tried the strawberry topped pancakes and they were very kind to let me customise it by substituting the unhealthy sugary elements for other things like peanut butter and banana. The pancakes themselves were great and plentiful but they were topped 4 quarters of a single strawberry, less than 4 small slices of a banana and a very small dollop of stiff, almost dried peanut butter in a corner, so the pancakes ended up having to stand for themeselves. Thankfully they were good but the toppings were very skimpy so I personally wouldn't order it again.

I also had breakfast twice and the amount of scrambled tofu each time was laughable. I would have laughed if I wasn't hungry.

I did however enjoy the ?super-food? smoothies.

My feedback would be to be a tad more thoughtfulness in the execution and presentation of the meals and offer a healthy pancake topping option without chocolate and cream and sugar for the more health conscious patron. For example my personal favourite to make at home is banana, blueberries peanut butter and very little maple syrup. Also the substance of the sandwiches could do with a review imo as I won't bother with them again.

This is however all my subjective experience and not representative on anyone else' as my wife has very much enjoyed her meals each time, including the hot lasagne and my parents really liked the afternoon tea which surprised them as they are not vegan so that is commendable.

A comfortable, relaxed atmosphere, friendly staff and a good choice of food make Prana a solid destination for my wife, but for now, just a coffee for me while she...

Prana Café: A Vegan Haven for Foodies

As a vegan, I am always on the lookout for new eateries that cater to my dietary needs without compromising on taste. So when I stumbled upon Prana Café, I was beyond excited to give it a try. And boy, was I blown away!

Prana Café is a cozy and inviting space with a warm and welcoming ambiance. The staff are friendly and knowledgeable, and they are always happy to recommend dishes or make substitutions to accommodate your dietary restrictions.

Now let's talk about the food. Everything on the menu is vegan, and yet the dishes are creative, flavorful, and downright delicious. I particularly enjoyed the Buddha Bowl, which was a colorful and satisfying combination of veggies, grains, and protein. The falafel wrap was also a standout dish, with perfectly spiced falafels, fresh veggies, and a creamy tahini sauce.

And let's not forget about the drinks! Prana Café offers a range of plant-based milks for their lattes and smoothies, and they even make their own almond milk in-house.

In addition to the fantastic food, the prices at Prana Café are also very reasonable, especially considering the high quality of the ingredients used.

All in all, I highly recommend Prana Café to anyone looking for delicious vegan food in a welcoming atmosphere. Whether you're a die-hard vegan or simply looking to try something new, Prana Café is definitely...