Larinos — Restaurant in England

After tonight's experience I won't be using then again! Told the order would be 30-45mins, so rang shortly after the 45mins had passed and was told they where wait for a driver. Another 15mins passes, I get a phone call, driver saying that he was outside, questioned where (nowhere to be seen) he was on a completely differ street! Another 15 mins and the food finally arrived, all I ordered was 2 chips and cheese and a bottle of coke, only the 2 cheesey chips came (stone cold), no bottle of coke, driver says he will bring it, 40 mins still no coke! Rang to complain and was basically treat like an utter scrounger, every offer to send free this and free that etc, all I wanted was my order and in the time they said, or if they where too busy (like they kept claiming) then they should have said sorry we're not takin orders anymore and I could have used somewhere else! I had used Larinos for years and over the last year, the food as gone down hill and you're lucky if it comes warm, the customer service is diabolical, the moment you so much as complain they hate you! Not a way to run a business, certainly no way to talk to customers and he still didn't understand what I was complaining about as they offered free food! Wish I had not gone back there now, stick to anywhere but here from now on, so...

No stars because its impossible to review food that doesn't arrive. Ordered through just eat and the delivery time was for 6:05pm. At 6:10pm was notified it was delivered. I waited a further 10 mins and then called up to be to told its on the way. At 6:35pm I recalled as it still hadn't arrived to be told its on the way but they will call back with a time. They called back and offered a refund as it wasn't o the way. We said yes to a refund for the 5 mins later the food to arrive with the driver knowing nothing about a refund. We got a refund and never took the food. But I'm guessing someone out there will give it 5 stars as they got free food regardless...

15th April ordered takeaway on the phone got told they deliver to door after I told them I live in high rise on 10th floor do they hell no we get phone call saying not aloud to so staff lie by saying yes when they don't. Not bad for a sale due to this and getting told different from delivery geek and a female specimen on the phone this company is only worth one star it's not nice been lied to as I felt it was to get a sale nothing worse than contradiction re a delivery etc bad company bad people not worth it and had to go down to...