Manisha — Restaurant in England

In 1 hour and 15 minutes we received only drinks and starters. More than 2 hours later we got our mains. Insanely long wait times. Small interior with barely any seats, so it's not like they had lots of seats to cook for.

Regardless of takeaway demand, they shouldn't be making customers wait for over 2 hours for food.

If you can't deal with the demand, get better staff and improve kitchen layout etc. Expand the rear if needed.

Naan were burnt underneath. One of the workers there made the excuse that, that's just how they are.

After many complaints they still didn't fix the issue.

They also missed a naan to be given to us, and were going to charge extra for one more.

The last naan wasn't burn underneath and the waiter said that the others were burnt because there were 47 takeaways so the tandoor gets too hot. That's your problem to solve. Don't tell customers 'that's just how they are'. We're paying for eating there. Provide acceptable food. Your internal issues aren't our problem.

Mains came out in a non sensical order. The whole experience was a mess.

We were a table of about 17. All the curries looked identical. Not much difference in flavours between them all. Lazy typical Bengali restaurant.

The bill came handwritten in illegible handwriting requiring the weird horrible waiter to have to go through it one item at a time.

The main waiter, who you can identify as the balding, thin haired very low smv older guy, was rude, weird af and spoke to us like he was having a go at us and being bossy. Vile service. Fire him and replace him.

But it seems all the staff are similar to him.

Interior is decent.

Chairs are very heavy and a pain to move which is an issue when you have children. One side of the chairs were against the wall and there were 3 tables pushed together, making it impossible for people on the wall side in the middle to get out without everyone on their side having to get up and move.

Toilets have no locks. Insane. Locks are cheap. Install locks. Hot and cold water are separate. This isn't the 80's. Install mixer taps. Sinks are too shallow. Toilet floor was wet from most likely...

Ordered a delivery last night and was extremely impressed with the service received. Firstly the over the phone process was quick and smooth. They were fully transparent about their 10% discount when I said I would collect. I wasn't aware of the discount otherwise.

I called them back about 15 minutes after the first call to change my collection to delivery. When they arrived at my door, the delivery guy was well presented and very pleasant. He came with a big smile!

He handed me a free bottle of wine and my take away which was packaged so neatly and with care. Even the poppadoms were left separate to save them from being crushed. A small thing but I noticed and was grateful.

The actual food itself was delicious, full of flavour and all meat dishes cooked well.

I wouldn't normally leave such a detailed review about a food take away but Manisha left such an impact I thought it was well worth it.

Thank you and...

Waiter was totally uninterested in having us 😂. It's pretty cheap so you get what you paid for, a flavourless disaster. Also you can taste the rancid oil in the papadoms. Also had cheese naan which had 3 bits of cheese? Lamb tikka masala had probably the tiniest amount of coconut flavour you can ever have. Like what's the point even🥲. I Will not be going back again and I guess that's what the Waiter wanted in the first place. Sir if you didn't want us there could have just said that. There are far better places In the area. Try bonolota guys, it's literally up the road (they were closed when we went and that's why we decided to try Manisha). Very uninspired by you guys. Please try to better the taste guys. As an Indian I felt embarrassed...