Starbucks Coffee — Restaurant in England

This coffee shop has a terrible layout. We went in and it's not obvious where you are supposed to order on the long counter. There are two doors, depending on where you come in it's not obvious where the order counter is. There are no overhead signs. Once you do order you go to the other side people then stand around you waiting to order and are a bit in the way. Then there is the seating. There are plently of seats but not enough tables. I do not know if it is a Strood peculiarity but too many seating areas are only occupied to half capacity, so many couples sitting at 4 space tables, and so many singletons sitting at double tables. There were many chairs but nowhere to sit in privacy except outside. Therein lies two other problems. First off when you get your order and you may be using both hands, the doors are not automatic and you have to ask someone to get the door for you. This is then compounded when you ask for a white americano and the staff just make you a black one and then tell you to simply top off your drink with warmish milk. So when laden with any bags that you have need to try to get out of this door, you end up spilling bits of it. Finally as I get to the metal tables outside, the inevitable happens, the table rocks and my drink spills some more. All of this in combination with a staff rushing around to get tasks done and barely spending time with you, mispronouncing words and not even looking at you. The lady that took our order was fixed on the screen in front of her, every time we went to make an order, she would clip the end of our sentence to ask a question. At this rate why not give us the screen in the...

I usually enjoy Starbucks, but my recent visit left me deeply disappointed and hurt. I placed my order and waited patiently, only to watch several other customers who ordered after me—none of whom looked like me—get served first. I was clearly visible and standing in the designated waiting area, yet the staff continued to ignore me, making no effort to check on my order or acknowledge my presence.

As an Asian customer, I couldn’t help but feel that I was being treated differently. It’s a very uncomfortable and disheartening feeling when it seems like your presence is deliberately overlooked. I sincerely hope this wasn’t racially motivated, but it certainly felt that way in the moment.

Every customer deserves to be treated with equal respect and attention. I hope the store’s management takes this seriously and addresses both staff training and the culture that allows behavior like this to occur, will never visit this...

So, my partner is buying coffe there every Saturday more than 1 year. In the bigging was all ok,the special taste and strong of Starbucks coffee beans always could be felled,but the last few mounhts coffee makers is just not paying attention at all... maybe 4 times than he comes back there is not even coffee inside!!!! Buying milk for nearly 4 pound!!! So 1time my men made attention how they do it,and yes,they put cup for coffee and coffee is running away from cup outside and he mention that,so they was arguing,cause they always do that!!! He asked them to make it again for 3times,but finally he bring a nice coffee. Only (we guess) easten European ladies do it right. If they make a coffee,it is all as it should be. So they must have a look and taste coffee them self the way they make and sell,not only make what ever it is and there you go! People go to coffee shop because we want a...